Visa is updating its chargeback rules to help merchants combat friendly fraud, sometimes referred to as "first-party" fraud. Beginning in April 2023, if a merchant believes a disputed transaction is valid, and they can provide additional information evidencing this, the dispute will be rejected. Additional information might include the customer using the same card for previous purchases from the merchant, login credentials and proof of use of the product. Visa said the change was made in consultation with the Merchant Risk Council, which represents ecommerce and payments professionals, and the Merchant Advisory Group, a merchant trade group.
Payments industry innovations have made advanced technologies available to small and midsize businesses across the United States, and many of these solutions manage more than payment processing. The Green Sheet discussed POS technology trends with Dan Bjerke, senior vice president and general manager of the Clover POS and business management system. A few of many areas discussed include how merchant level salespeople can tailor vertically focused POS solutions to the unique requirements of clients and prospects, how Clover is leveraging the BNPL trend, and how Clover's self-attended features solve staffing shortages.
The Southeast Acquirers Association returned to Transaction Alley for its 21st annual conference, held June 13 to 15, 2022, at Lowes Midtown Atlanta. SEAA board member Derek Vowels said more than 1,200 people attended. "The breakout sessions were packed, and the crowd thoroughly enjoyed our keynote speaker, Erik Qualman, a best-selling author and popular speaker," Vowels said. "On behalf of the SEAA board, I want to thank all of our sponsors, exhibitors and attendees for making SEAA 2022 one for the record books." Vowels, who serves as director of partner solutions at Aliaswire, also noted that Qualman's keynote and other SEAA presentations illuminated new ways to transact.
Sionic introduced Pay-by-Bank, the first-ever real-time payments service for the POS. The service uses RTP, the real-time payments network built by TCH, a payments company owned by the nation's largest banks, to support instant bank-to-bank transfers. Ron Herman, founder and CEO of Sionic, described the service as part of "the great reallocation" of digital payments—a reallocation of card payments to real-time transactions. He also described it as an inflation-fighting move for merchants. "This is a good step forward in helping merchants combat inflation," Herman said in a press release. "From local businesses to global enterprises, merchants continue to be plagued by credit card fees," he said, adding that it's not just merchants, consumers, too, are paying a lot in credit card interest and late fees.
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