Experts see growth in digital-first banking
N ew findings from Marqeta, published Feb. 21, 2019, indicate millennials are less likely than older consumers to remain loyal to their banks. Compiled from a sampling of 1,200 adults, survey data found 48 percent of millennials would consider moving to a digital-only bank; only 1 in 6 respondents could not imagine changing banks. Researchers also observed a growing movement away from paper and electronic checks, with 48 percent of millennials claiming they "couldn't remember the last time they wrote a check for something other than utilities and rent."
According to industry observers, banks are feeling the pinch of the always-on economy and its expanding array of mobile payments and consumer touch points, and with younger generations firmly entrenched in these new tools, this trend is expected to accelerate. Thus, companies need to innovate to solve complex problems for an increasingly diverse set of customer preferences.
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Podcast #30 - Every Charge Back Tells a Story
Learn how ChargeBack Gurus works with ISOs and their partners to manage merchant charge backs and fight charge back fraud. Their motto: Every charge back tells story. Patti reports on gains in credit, debit and prepaid card usage. And, James offers his take on the transition from working an MLS job to a running successful business.
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