Product: OneSpan Sign Virtual Room
OneSpan, a provider of secure, remote banking solutions, created OneSpan Sign Virtual Room, a solution that personalizes document signing by enabling customers and service providers to meet face to face virtually. The solution employs advanced technologies to make document signing a more secure and personalized experience, the company stated.
Sameer Hajarnis, e-signature product leader at OneSpan, described OneSpan Sign Virtual Room as the next-best thing to an in-person meeting. "The Virtual Room is an extension of our e-signature solution, OneSpan Sign," Hajarnis said. "It combines numerous technology features such as e-signature, videoconferencing, identity proofing, guided workflow, recording, and audit trail capabilities, into a single solution."
Consumers frequently need assistance and personal touchpoints to navigate contractual terms and conditions, Hajarnis noted. The Virtual Room eliminates pain points and reduces the time it takes to complete lengthy account openings, life insurance policy enrollments and investment application forms. Providing a virtual face-to-face channel helps organizations connect with customers and assist with completing complex agreements in a contact-free environment.
Hybrid environments that blend human and digital assistance represent the next frontier in today's remote-first era, Hajarnis stated. Banks and financial institutions can capture electronic signatures in the Virtual Room without patching together multiple apps and tools, he noted, adding that the all-in-one Virtual Room solution incorporates the following benefits:
"OneSpan Sign Virtual Room enables financial institutions and other organizations to safely and securely collaborate with customers in live video sessions, where both parties can review and e-sign high-value agreements in retail banking, corporate banking and wealth management, as well insurance and automobile financing use cases," Hajarnis said, adding that the platform provides commercial-grade security by protecting data and documents in transit and at rest.
In an environment where face-to-face interactions aren't always possible or convenient, the OneSpan Sign Virtual Room gives advisors, agents, and external sales teams opportunities to better engage with customers in real time while providing the help they need to complete lengthy and complex agreements in a single setting, Hajarnis noted.
Hajarnis pointed out that the Virtual Room is ready to use out of the box and can be white labelled by third-party service providers and channel partners to put the spotlight on their brands. This is particularly important for B2C consumer-facing transactions that make customers feel as if they are in the same room with their service provider, signing with paper and pen, he added.
"Having this additional functionality on demand is a win-win for the financial institution and the end consumer," Hajarnis said. "Consumers get the financial help they need from the convenience of their home or office, and the institution gets access to a new, high-touch channel to engage with customers and ultimately win them over."
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