Chargebacks, an ongoing challenge for the payments realm, might soon take center stage in the travel, hospitality and events industries. Even before COVID-19 began to spread worldwide, chargebacks were described as a multibillion dollar threat to the integrity of card payments. And researchers estimated the number of transactions disputed annually would grow to 33 million by 2022. We cannot yet predict what sort of spike cancellations and disputed transactions stemming from the coronavirus might cause.
With that in mind, this issue's lead article delves into what we know about the overall chargeback landscape at this time; changing card brand rules governing them; disputes stemming from friendly fraud and card skimming; unique issues faced by the petroleum industry, which has yet to implement EMV; tools provided by Visa and Mastercard, such as Visa Transaction Advisor and MasterCom, to prevent and mitigate chargebacks; and common sense steps merchants can take when initiating transactions to deter chargebacks down the road.
Whether navigating the ongoing, dramatic evolution in payments or the temporary negative impacts of unforeseen events, one thing is clear: merchant level salespeople continue to thrive. This is the encouraging message from Impact PaySystem's Emily and Dee Karawadra in their final article as Street SmartsSM authors. Other experts contributing to this magazine offer further insights on reducing chargebacks via the Visa Merchant Purchase Inquiry program, the potential for facilitating faster payments at the POS, the need to build secure apps, and steps ISOs and MLSs can take to maximize their value.
Also herein you'll find resources such as new product and company profiles; updates on the latest appointments, awards and other recognition, research, acquisitions and partnerships; and our Resource Guide spotlighting companies offering a range of services and partnerships of professional interest to you, our readers. Highlights from our breaking news coverage include PSCU's evaluation of blockchain-based verification, a PayRange app taking aim at coin hoarding, strong support for next-gen ATM technology, and EMV guidance to fortify the Internet of Things. Plus, we want to congratulate our very own Danielle (Danni) Thorpe on her promotion to Vice President of Media Relations
In our next issue, we will welcome Marc Beauchamp as Street SmartSM author for the coming year. In the meantime, as we all focus on keeping ourselves and our communities healthy, we wish you and yours the very best. Let us know how you and your merchant customers are faring at firstname.lastname@example.org.
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