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Table of Contents

Lead Story

No train, no gain


Industry Update

Heartland clamps down on breach

Heartland's call to action

Money launderers game for online merchants

Friendly fraud raises fears

2009 Calendar of events


Strong LINC in the payments chain

One council, one voice

Selling Prepaid

It's a wide, wide world of prepaid

Prepaid in brief

The prepaid landscape for 2009

Lessons learned from European prepaid

The benefits of tax refunds on plastic


Make security a small-merchant priority

Scott Henry

Revisit that elevator speech

Biff Matthews
CardWare International

The long fingers of PCI

Ross Federgreen and Rick Allen


Street SmartsSM:
Remain in service? Be of service

Jason Felts
Advanced Merchant Services Inc.

Stand by your plan

Jeff Fortney
Clearent LLC

Helping merchants help themselves

Christian Murray
Global eTelecom Inc.

Collecting opportunities

Curt Hensley
CSH Consulting

Totally tailored presentations

Daniel Wadleigh
Marketing Consultant

Get the FUD out of PCI

Tim Cranny
Panoptic Security Inc.

Company Profile

ProPay Inc.

ACH Payment Solutions

New Products

When taking debit becomes a snap

Snap-on Mobile Payment Device
Company: Motorola Inc.

A mobile printer for the payments jungle

EM 220
Company: Zebra Technologies Corp.


Ditch the dark side



Resource Guide


A Bigger Thing

The Green Sheet Online Edition

February 09, 2009  •  Issue 09:02:01

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Ditch the dark side

Wherever you go, no matter what the weather, always bring your own sunshine.
Anthony J. D'Angelo

If you're lucky, you work at an ISO that employs one special person. Maybe it's the president of the company or a colleague in the call center who brightens the mood in the office just by entering the room. That person has a bounce in his or her step, smiles readily and radiates positivity. From what reservoir do these rare individuals draw their infectious good natures? Are they making conscious efforts to buoy sullen coworkers nearby, or are they just exuding natural inner joy?

Luckily, it isn't essential to figure out why one person is sunshine and another rain, but it is useful to note that positive people share certain characteristics. They exhibit:

You may look at this list and say, "I've got one, maybe two of these characteristics, but all four? Not on my best day." Well, join the crowd. But that doesn't mean you can't aspire to the examples set by truly positive people.

While inner joy cannot be acquired overnight, you can become more mindful of your moods and actions, develop better habits, and learn to do those little things that spread joy and peace.

Cool the reactor

It is a human tendency to react instinctually to difficulties rather than respond reasonably. In a stressful situation, it is important to not snap at colleagues angrily, burst into tears, stomp out of the office or binge on junk food. Instead, cultivate a delay mechanism that allows a more controlled, sensible response to arise.

Delaying your reactions can prevent the utterance of harmful words. That is what "counting to 10" is about - playing for time, letting the anger, grief or fear subside, overriding that gut instinct to lash out or withdraw.

You can employ that same practicality in other areas. If you find yourself arriving at work in a bad mood every morning, take a step back and try to understand why. Is it because that agitating talk show you listen to in the car on your morning commute makes you grumpy?

Or perhaps it's time to cut down on the morning caffeine. Whatever the case is, changing your mood may be as simple as listening to classical music in the car or choosing orange juice over coffee at breakfast.

Share the love

Just as changing unproductive, habitual responses can be achieved with minimal effort, showing compassion can be easy, too. It's about the little things, like:

As the bullet points suggest, the basis of all forms of compassion is putting aside selfishness and taking other people into consideration.

Keep it real

While positive people may be self-confident and self-assured, they are not self-absorbed. They don't spend time:

Make it happen

There's no way to keep track of your every reaction and demeanor throughout the day, but you can increase your general self-awareness.

In time management procedures, the usual starting point is keeping an activity log. You can employ the log to remind yourself how you can achieve exemplary comportment at work.

Jot down goals in your task program, or put "sticky" notes in your pocket calendar. They might be something like:

Over the rainbow

Life, of course, can be rough. That life is often difficult and trying for all of us makes the few of us who really shine, shine even brighter.

They set the standard. By emulating them, you add to the brightness in your office, making it a more enjoyable place in which to work.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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