Since 1983, we've been documenting how payments professionals continually facilitate ever more efficient, secure and flexible forms of payment acceptance. And we've noticed similarities between the mass migration from paper to electronic transactions in the 1980s and today's push to contactless and virtual payments. During this time, the industry's feet on the street also have shifted from salespeople narrowly focused on facilitating payments to become consultants who work with small and midsize businesses to offer products and services that help them better understand their customers and increase their profits.
We can't wait to see what's on the horizon. This issue's lead article is the first in a series in which fintech leaders involved in shaping the next wave of payments discuss the relationship between humans and technology in our sphere. They offer insights into current trends and how they will shape our collective future.
Also within these pages, another segment of industry leaders, members of The Green Sheet Advisory Board, share insights in the fourth and final installment of a series on how payments companies are strengthening their companies and helping their customers, partners, employees and communities during the COVID-19 crisis. Other experts featured herein remind us how having a comprehensive cybersecurity solution can be likened to an individual taking a multivitamin, and how the habitual, daily actions you take determine the trajectory of your life. And on our Readers Speak page, another payments expert explains why PIN authentication is an ideal solution for these times.
In news, you'll find briefs on an interview The Green Sheet conducted with Jennifer Sherman, senior vice president of product at NMI, on the nature and use of QR codes; how fraud is increasing in tandem with the spread of COVID-19; the strong showing of payments companies on this year's INC 5000 list; and Chargeback Guru's questions about Square's chargeback protection program. These full news stories, along with the latest news, can be found under Breaking Industry News at www.greensheet.com.
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