In addition to preparing for the holiday season as 2018 draws to a close, many of us are also reflecting on our results for the past year. We ask whether we met our goals. If so, we want to know what to replicate for even better results in 2019. If we didn't do as well as expected, we want to get to the heart of the real problems and remedy them.
All of us make mistakes along the way. Part of succeeding and innovating is to learn from those mistakes. It's an ongoing process.
In Good Selling!SM: The Basics, Paul H. Green, founder of The Green Sheet Inc., wrote that while we all make mistakes, repeating them, or failing to learn their lessons, "will lead you nowhere." He suggested careful examination of the causes so you can "improve your overall approach and keep repeat errors to a minimum."
He then offered five steps to turn mishaps into learning experiences, as follows:
Green also advised applying what you learn about one type of mistake to other areas of your business, if applicable. "If your mistake is the result of poor listening skills, practice listening without interrupting during all of your conversations," he wrote. "Poor listening skills can adversely affect your life and business in all areas." The remedy? Spend more time listening than talking to reduce errors and misunderstandings.
Another pointer from Green is to examine any deviations from your standard sales approach. "Routines are an essential business strategy both to reduce mistakes and to improve efficiency," he wrote. "Once you've established your routines and sales approach, vary from them only when absolutely necessary."
Of course, being an entrepreneur is a creative endeavor. Flexibility is required to meet the demands of today's payments biz. We just need to keep in mind that it's what we learn along the way that determines the degree of our success.
The Green Sheet Inc. is now a proud affiliate of Bankcard Life, a premier community that provides industry-leading training and resources for payment professionals. Click here for more information.
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