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Table of Contents

Lead Story

Talking the talk

Patti Murphy

News

Industry Update

Wal-Mart ends Visa debit moratorium in Canada

Ecommerce drives global economic growth

Double-digit growth in 2016 holiday spend

Frost & Sullivan probes cybercrime in APAC region

Features

Mobile augments shopper loyalty

Lane Conner

Views

Payments' accidental ecosystem

Dale S. Laszig
DSL Direct LLC

In defense of processor increases

Steven Feldshuh
Merchants' Choice Payment Solutions East

2017: Three predictions and a little advice

Evi Triantafyllides
PAAY

Education

Street SmartsSM:
Mind your mental health

John Tucker
1st Capital Loans LLC

One merchant's brilliant solution for shopping cart abandonment

Chris O'Donnell
Instabill Corp.

ISO portfolio seller's checklist

Adam Atlas
Attorney at Law

Company Profile

ClearSale

New Products

Driverless, multifunctional, networked check scanner

EC9600i
RDM Corp.

Unplugged, portable, touch screen POS

StealthTouch II
Pioneer Solution Inc.

Mobile ACH, check deposit services

A√21Mobile
ACHeck21

Inspiration

Let new ideas flow

Departments

Letter from the editors

Readers Speak

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

January 23, 2017  •  Issue 17:01:02

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Double-digit growth in 2016 holiday spend

Incoming reports on the post-holiday season show double-digit growth in all areas of retail, from mom-and-pop merchants to the world's largest retail brands. Analysts attribute consumer confidence among key demographic groups and omnichannel marketing campaigns as key drivers of increased holiday spend. Consumers are increasingly using technology to augment, but not replace, the brick-and-mortar shopping experience, experts noted.

"Consumer confidence continued to improve into December, and we saw this optimism reflected in the holiday spending numbers," said Tom McGee, President and Chief Executive Officer of the International Council of Shopping Centers, a global trade association established in 1957. "The strong holiday shopping season suggests a positive environment for retail sales overall."

Chris Mason, CEO and co-founder of online menswear retailer Branding Brand Inc., said the mobile web attracts new customers, and mobile apps earn their loyalty. "Mobile is the primary growth channel, traffic channel and soon to be revenue channel for e-commerce," he added.

Consistent online, in-store growth

The ICSC's Post-Holiday Consumer Shopping Survey, published Jan. 3, 2017 was based on a survey of 1,030 adults. It was conducted by Opinion Research Corp. between Dec. 27 and 28, 2016. Respondents indicated they had spent an average of $711 on holiday-related gifts in 2016, a 16 percent increase in overall holiday spend above the $611 average spent during the same period in 2015.

Despite record numbers of ecommerce spending, consumers continued to shop in brick-and-mortar stores, which represented almost 70 percent of total holiday-related spending. This data reflects the predominant omnichannel trends across retail, as merchants strive to satisfy the shopping behaviors of all generations, McGee noted. "The convergence of physical and digital continues to be important, as consumers have come to expect an integrated experience allowing them to buy products through a variety of channels," he said.

Increased smartphone shopping

The Synchrony Financial Digital Study, released in October 2016, identified increasing use of smartphones among all key demographic groups. Researchers used survey data gathered from 1,294 adults between May and June 2016. Following are key metrics in the study:

Online, in-store cross-selling

Retailers have benefitted from consumers who order online and pick up their orders in physical stores. These in-store visits create additional opportunities for adjacent retailers, researchers found. The ICSC study found 70 percent of adults who visited shopping centers during the holiday season engaged in ancillary activities, including the following:

In-store, online mix

Post-holiday reports have shown mobile and ecommerce activities can benefit brick-and-mortar retailers. According to ICSC analysts, consumers who shop online for holiday gifts "routinely opt to shop with retailers that have a physical location." The association also stated it is confident shopping centers will remain "integral to the social fabric of their communities by providing a central place to congregate with friends and family, discuss community matters, and participate in and encourage philanthropic endeavors."

Synchrony Financial researchers concluded that digital shopping, social media influence and mobile payment schemes have permanently altered the retail landscape. "As the quality of digital retail experiences increases, consumers will continue to feel more comfortable using this media for their shopping transactions," they wrote. "To provide a better, more satisfying shopping experience, as well as to stay competitive and relevant, retailers must be constantly innovating and exploring new ways of leveraging today's digital technology and tools."

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | Harbortouch | USAePay | Humboldt Merchant Services | Impact Paysystems | Electronic Merchant Systems