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Table of Contents

Lead Story

Loyalty, the currency of choice

Ann Train


Industry Update

Disputes rekindled by Financial CHOICE Act

Barcode technology gets digital makeover

Home Depot joins chip-and-PIN protest

Aussie crackdown on card surcharges


FICO pedestal cracking

Acquirer Earnings Roundup: May 2016

Mobile coupon tidal wave

Restaurant patronage on the rise


CFPB targets payday lenders: What's next?

Patti Murphy
ProScribes Inc.

Brexit doesn't mean UK will exit fintech race

David Poole

Will vaping go up in smoke?

Brett Husak
National Bank Services


Street SmartsSM:
Shifting MLS strategies and models

John Tucker
1st Capital Loans LLC

Taking stock at mid-year 2016

Jeff Fortney
Clearent LLC

Five ways to combat attrition effectively

Aaron Nasseh
Finical Inc.

Guide to a successful portfolio acquisition strategy

Adam Hark

Company Profile

Traffic Jamming

New Products

Simple, secure cross-border payments

UP eCommerce Payment Solution
ACI Worldwide Inc.

360-degree solution for chargebacks issues

Chargeback Gurus


Finding opportunity


Letter from the editors

Readers Speak

Resource Guide


A Bigger Thing

The Green Sheet Online Edition

July 11, 2016  •  Issue 16:07:01

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New Products

360-degree solution for chargebacks issues

Product: FPR-360

Chargeback Gurus, a risk mitigation company that specializes in chargeback prevention and recovery, created FPR-360, a three-pronged chargeback solution aimed at preventing, contesting and remediating all forms of chargebacks, including "friendly fraud." With FPR, which stands for "fight, prevent and recover," experienced fraud prevention "gurus" work closely with ISOs and acquirers to educate merchants about ecommerce best practices and respond quickly and effectively when chargebacks occur.

Chargeback Gurus

The company said it developed unique, effective approaches to minimize chargebacks and maximize clients' chances of recovering revenue lost due to chargebacks. "It's not just technology; it's our commitment to go above and beyond to help our customers reduce their risk levels," said Srii Srinivasan, co-founder and Chief Executive Officer at Chargeback Gurus.

"Our solutions can integrate with third-party systems, CRMs, ISO portals, and processing platforms in order to gather data in one place and generate enhanced reports and analytics."

Relationship managers and risk analysts can use this data to derive a 360-degree view of their businesses, Srinivasan noted. For example, if Product X chargebacks increase, the merchant may want to investigate further to see if any recent changes had been made to the product or supply chain.

Sometimes consumers mistakenly file for chargebacks, thinking they will be getting a refund, she said. Other times a simple inquiry can become a chargeback or a family member places an order that gets disapproved by another family member. Srinivasan wants to see an industry-wide effort to educate merchants and consumers about chargebacks.

Multifaceted, 360-degree view

FPR-360 risk mitigation services are designed to work in concert to optimize ecommerce environments.

The program's primary objective is to help clients identify the root causes of chargebacks and fraud. The company's services include:

Business intelligence, bulletproof protection

Chargeback Guru's enhanced reporting helps merchants understand fraud so they can become better prepared to prevent chargebacks. Secure reseller partner and merchant portals provide real-time payment transaction intelligence. Enhanced reports provide additional insights into fraud, chargebacks, transactions, emerging chargeback methodology and industry trends.

According to Chargeback Gurus, the interconnected world of FPR-360 protects every critical aspect of payments infrastructure, including payment gateways, customer relationship management tools, ISO and processor portals, and ordering systems. It also includes industry-specific fraud prevention tools, chargeback prevention alerts and notifications, and a phone order shield system.

A unique blend of technology and expertise automates select business processes while reserving business-critical analysis to the company's experts, who look at documentation, orders and customers to identify root causes of fraud. "Unfortunately, fraud is not automated but done by humans," Srinivasan said. "Too many things can be misdiagnosed or fall through the cracks in fully automated systems."


Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | USAePay | Impact Paysystems | Electronic Merchant Systems | Board Studios