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Table of Contents

Lead Story

Thriving in a disruptive market - MLS strategies

News

Industry Update

Zaxby's breach under investigation

UBPS acquisitions further ambitious vision

AmEx restructuring, reimbursements force job cuts

Fed assesses Durbin effect on networks, banks

Features

SMEs and important changes to the EU data protection act

Bill Farmer
Mako Networks Ltd.

Research Rundown

ISOMetrics:
Fed analysis of post-Durbin effects on networks

Website mistakes to avoid

Selling Prepaid

Prepaid in brief

Using KYC to boost prepaid usage

Low fees may be lynchpin for tax refund card adoption

Views

Is prepaid usage a valid measure of banking status?

Patti Murphy
ProScribes Inc.

Top five reasons to sell POS systems

Brian Jones
Harbortouch

Is m-commerce at a cultural tipping point?

Rick Berry
ABC Mobile Pay Inc.

Education

Street SmartsSM:
Tack like a sailor to strengthen your sales

Jeff Fortney
Clearent LLC

Time to take inventory of your leadership stock

Dale S. Laszig
Castles Technology Co. Ltd.

Distancing your ISO from the pack through partnerships

Christopher Briller and Sean O'Neil
MerchantPro Express LLC

Fraudsters persisting in the new year

Nicholas Cucci
Network Merchants Inc.

Company Profile

Glazer_Kennedy Insiders Circle LLC

New Products

Say yes to global customers

Multicurrency processing
Pivotal Payments

Artificial intelligence pinpoints fraud

Kount AI platform
Kount Inc.

Inspiration

You think you've got it bad

Departments

GS 10 Years Ago

Readers Speak

Resource Guide

Datebook

Miscellaneous

2013 events calendar

A Bigger Thing

The Green Sheet Online Edition

January 28, 2013  •  Issue 13:01:02

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Research Rundown

Level 4 PCI compliance: Revenue versus risk

ControlScan and the Merchant Acquirers' Committee jointly released the Risk and Revenue: Second Annual Survey of the Acquirer's Perspective on Level 4 Merchant PCI Compliance. The report examines major shifts in the process as Payment Card Industry (PCI) Data Security Standard (DSS) compliance programs gain traction. In all, 123 banks, processors and ISOs with Level 4 merchant portfolios were surveyed for the report.

A noticeable shift among those surveyed was the gravitation to revenue generation as a primary PCI program goal. Acquirers with organizationally supported PCI programs continue to achieve higher compliance rates and experience fewer breaches. Lack of perceived value combined with low merchant PCI compliance rates were cited as the most significant PCI program barriers.

Following is a breakdown of the primary goals the study found for PCI compliance:

"Competitive pressures in the payments space impact how acquirers balance their merchants' needs with their own business need for a healthy bottom line," stated Joan Herbig, Chief Executive Officer of ControlScan. "Traditional merchant services are no longer as profitable as they once were, so we're seeing a conflict between risk and revenue play out in the way acquirers manage their PCI programs."

MAC offered a recommendation for reducing risk without sacrificing profitability. "What I'd like to see is a shift from dumping PCI out to your entire portfolio to a risk stratification concept, so that at a minimum you're focusing on getting those higher risk merchants [compliant]," said Susan Matt, Chief Financial Officer at MAC.

Education continues to play a critical role in PCI compliance. "I think most acquirers are communicating once merchants are boarded into their system," said Heather Foster, Vice President of Marketing at ControlScan. "But there is still a lot of work that has to be done before you board a merchant, so the merchant understands this is just a necessary part of business and there are no surprises when they sign up."

To download the free report, visit
www.controlscan.com/whitepapers/acquirer_study_2013.php
.


Scoping customer analytics trends

A recent survey of retailers from a variety of verticals found they are using real-time customer data capture at the POS in order to:

Scoping customer analytics trends

Source: RIS News, Trendagram:
Customer Analytics Gains Traction in 2013


All about touch points

Online publishing network Retail TouchPoints released the 2013 Outlook Guide, which offers a detailed account of the challenges retailers face today. The guide provides insights from 13 retail industry experts on such topics as personalization, collaboration, show-rooming and omnichannel retailing. Also featured are tips for a variety of retailers, from specialty and big-box to grocery and home improvement enterprises.


Top 10 worst demo practices

Celent LLC issued a report highlighting the 10 worst practices vendors engage in when selling products and services to financial institutions (FIs). How to Give a Really Bad Demo, Banking Edition: Ten Worst Practices from Actual Experience presents experiences ranging from not bothering to discuss the business value of vendor offerings to failing to understand FIs at all. The report's purpose is to help vendors "think about how to make demos work for them."


81 billion apps circulated

According to an ABI Research Mobile Application Markets study, 81 billion smart phone and tablet apps had been distributed by app stores as of September 2012. Eighty-nine percent of apps were native to the operating system of the mobile devices to which the apps were downloaded, according to the research. Findings suggest expensive hosting and labor requirements will make it unlikely the market for smaller, niche app stores will develop.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | USAePay | Impact Paysystems | Electronic Merchant Systems | Board Studios