The June 2000 passage of the Electronic Signatures in Global and National Commerce Act (known as E-Sign) was hailed by proponents as among the most significant pieces of legislation for the advancement of online commerce. E-Sign gave a contract signed online the same legal status as a paper contract signed with a pen.
The Federal Trade Commission reported that third-party collection agencies ranked as the number one source of consumer complaints. Based on Ernst & Young's calculations, the FTC received one complaint concerning collections for every 71,747 collector contacts per month, or 0.00139 percent of total monthly collector contacts.
A Harris Interactive e.commerce Pulse study found that online consumer spending in the second quarter of 2000 totaled $8.28 billion, up 18 percent from the first quarter figure of $7.04 billion.
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