ForumQuestion for PaymentechDoes anyone know what Paymentech is doing as far as increases for its merchants effective April 1, 2004?shuar363 shuar363: I checked with Paymentech directly. According to Laura Lambeth, Public Relations Manager for Paymentech, "Whenever there are changes in transaction processing rates, we notify our merchants in writing accordingly. In this case, we mailed a letter in March to notify our merchants of the April rate changes." If you have any additional questions for Paymentech, please contact Laura directly at laura.lambeth@paymentech.com . Editor Looking for NACHA Rule on ECCDo you know the link to the NACHA rule governing electronic check conversion (ECC) of checks taken by phone?Dale949 Dale949: You should be able to find what you are looking for here: http://ecc.nacha.org/resources/resources.htm . Additionally, a quick search with the GS Online's search engine, Fast Finder, using "ECC" + "phone" resulted in 88 total matches in two seconds within 21 pages. All results have linked articles in highlighted, PDF and HTML versions. Editor Do Time Zone Differences Affect "Batchouts?"I have a merchant located in the Eastern time zone. They "batch out" between 9 a.m. and 10 a.m. the next business day to a processor located in the Pacific time zone, which is three hours behind.Because of the time difference, the processor is downgrading a large portion of their transactions, even though none of the transactions are more than 24 hours old. Does anyone know what the official Visa and MasterCard regulations are in this case and if this processor is in violation of any of them? atmlenn atmlenn: The issue may be that the merchant is not meeting the processor's window for the batch to be included in that day's transmission into interchange. If they miss that window, the batch may not be submitted until the following day, which creates the additional day's delay that is causing the downgrade. Editor Pat on the Back from "McMack"I just want to thank you for publishing such a terrific magazine for our industry. You obviously reach the "feet on the street" in a way that is unprecedented in our industry. Our agent recruiting ads in your publications have resulted in an overwhelming response. Prior to advertising with you, our close cycle for new agents was 6-8 weeks. During the past quarter, our newest ad campaign with GS has cut this time to two weeks—from the time we first talk to the agent, until he or she sends us the first deal! On average, AmericaOne receives 5-6 calls per day from interested agents; of those, four qualify for our program. The response to our GS ads has pushed our unprecedented growth. We recently tripled our in-house support and operations staff to handle the explosive growth in our sales. You really do reach the right people in the right way! Sincerely, |
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