It's gratifying to be part of an industry filled with proactive optimists. Entrepreneurs in the payments sphere are informed but do not succumb to fear mongering over the state of a world still contending with the COVID-19 pandemic and its myriad repercussions. One such repercussion is rising chargebacks, which were an ongoing concern before the pandemic and are now spiraling out of control, causing even more losses for merchants and payments organizations.
This issue's lead article describes the developing chargeback situation, citing research that identifies consumers' shift to online purchasing as a major contributor to the rise in fraud, both friendly and not. Industry experts weigh in on the current chargeback surge and provide insights into what merchants and their service providers can do to prevent chargebacks in the first place, as well as how to contend with them when they occur. It's no surprise that they have plenty of sound advice to give and we appreciate that they shared their wisdom on this vital concern with us.
Our contributing writers also share wisdom on such topics as doing business in a new landscape as COVID-19 restrictions ease; why the common practice of starting to do business in a state before investigating its licensure requirements can be fatal to a business’s ability to operate there; why ISOs and merchant level salespeople need to set aside fear of rejection and inevitable nos and branch out into selling in the B2B sphere; and how foundational principles apply to good design, as well as effective disruption.
New product stories cover advanced anti-money laundering transaction monitoring designed to reduce false positives and detect outlier behavior, as well as commerce enablement solutions designed to maximize digital commerce. You'll also find a Q&A on open banking intermediaries; profile on a company offering a buy now, pay later platform that enables business owners to offer flexible installment programs; and updates on company and individual milestones, new research, partnerships, acquisitions and appointments in our sphere.
In addition, we've included highlights from news stories on PayPal's recent omnichannel push, support for cash protection options in the UK, how COVID created the perfect storm for fraudsters, and research on growth in the fintech sphere. If you have news to share, please send a press release to email@example.com. And if you have tips, ideas, questions or concerns, send them along to us a firstname.lastname@example.org. We look forward to hearing from you.
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