The payments industry's feet on the street are a resilient lot. After all, ISOs and merchant level salespeople contend with rejection routinely and keep going, knowing they will receive plenty of negative responses before they reach a prospect who says yes. The same goes for entrepreneurs and owners of small and midsize businesses as a whole. Resilience is required to face all the ups and downs daily life in business presents.
Today, however, all of us are contending with upheaval caused by the COVID-19 pandemic. Some sectors are thriving; others are suffering. Many businesses are opening up under strict safety guidelines after months of closure. Working parents do not yet know whether their children will return to school in the fall—and under what conditions. People whose loved ones are hospitalized cannot sit beside them. Many living alone are relying on Zoom to maintain a semblance of community.
Thus, more people are on edge and exhausted. A can-do attitude remains but is a little bit muffled. One essential task at this time, I believe, is to nurture resilience in ourselves and in others during these challenging times. And there are several ways to do that.
Here are some actions that help foster resilience:
No matter how divided we may seem at times, we are all in this together. Gently reminding ourselves and those we meet along the way of that fact will lead to further connection and resilience.
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