Changes in the app marketplace exemplify the dynamic evolution of payments. Old technology and new often coexist and cross-fertilize each other, creating new ways for consumers to shop and pay, as well as new opportunities for payment companies and merchants to create fresh offerings they can tailor to their customers' needs. The lead article in this issue discusses how apps have broken free of original constraints, become part of the worldwide payments ecosystem, and evolved to create new digital solutions and possibilities.
Whatever combination of old and new products and services you put into your toolbox, one contributing writer reminds us of the importance of identifying your purpose and letting your values lead your actions; this can not only lead to professional success and personal satisfaction, but also create a meaningful legacy for the world. Other industry experts discuss how to not let business conditions during the COVID-19 crisis lead to burnout; how the pandemic is proving the adage that necessity is the mother of invention as payments companies innovate to serve merchants in new ways, some of which are likely to last beyond the pandemic; and why Square's recent withholding of up to 30 percent of merchants' card receivables for up to 120 days should spur ISOs and MLSs to court disaffected Square merchants.
News briefs and feature stories highlighted herein cover recent research that indicates an uptick in fraud; Shift4 Payments' successful debut on the New York Stock Exchange; enhancements to Skrill's digital wallet designed to add features and reduce fees; a report on SEAA's virtual annual conference, and additional reporting on Square's response to merchants' complaints about Square's withholding of funds; and a new partnership between The Green Sheet and Board Studios that offers a suite of video services designed to help payments industry service providers create impactful marketing campaigns. You'll find additional stories under Breaking Industry News on our homepage, www.greensheet.com.
And no issue would be complete without words of inspiration, company and product profiles, and updates on recent developments in the payments community, including appointments, acquisitions, partnerships, research, innovations, product launches, expansions, podcast episodes and more.
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