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Table of Contents

Lead Story

PCI SSC raises bar on data security

Ann Train

News

Industry Update

News Briefs

Views

Lead and follow desire lines

Dale S. Laszig
DSL Direct LLC

Change means opportunity for those willing to learn

Brandes Elitch
CrossCheck Inc.

Cracking the merchant retention nut

Patti Murphy

Education

Street SmartsSM:
Merger mania, oh how it can hurt

Steven Feldshuh
Merchants' Choice Payment Solutions East

Five reasons why buyers will spurn your ISO

Adam T. Hark
Preston Todd Advisors

Selling solutions – the new merchant services paradigm

Dinesh Saparamadu
Apptizer Inc.

Company Profile

USAePay

New Products

Advanced CRM, marketing automation for SMBs

Womply Engage
Womply

Cash discounts for merchants in-app, in-store, online

PayLo technology suite
SignaPay Ltd.

Inspiration

Four decisions that lead to a close

Features

ISOMetrics:
Checkout experience a top merchant priority

Departments

Letter from the editors

Readers Speak

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

March 26, 2018  •  Issue 18:03:02

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ISOMetrics

Checkout experience a top merchant priority

A recent online survey conducted by Vyze Inc. revealed what actions merchants are planning to improve the customer checkout experience, how different aspects of the checkout experience are impacting customer loyalty, and merchants' perceptions about the state of the industry.

The survey found that while gaps exist between what retailers offer and what shoppers expect, investment on the part of merchants to close those gaps is expected to be active in 2018.

Jai Holtz, Vice President of Lending and Customer Success at Vyze, said that based on the survey most retailers are optimistic about the industry and their businesses, and actively investing in checkout and financing.

Other investment trends were identified in the survey as well. "As online and mobile shopping continue to boom, we expect to see a rapid rise in the number of merchants creating or expanding their credit loyalty programs to drive conversion, increase ticket sizes, and improve customer satisfaction scores," Holtz said.

Following are key findings from the merchant survey:

State of retail

IsoMetrics Chart 1

Checkout experience

IsoMetrics Chart 2

Loyalty

IsoMetrics Chart 3

Loyalty

IsoMetrics Chart 4

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | USAePay | Impact Paysystems | Electronic Merchant Systems | Board Studios