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Table of Contents

Lead Story

Mobile centricity and the retail experience

Patti Murphy

News

Industry Update

News Briefs

Features

ISOMetrics: Experian confirms growth in online fraud

Views

Beer, banking and blockchain

Brandes Elitch
CrossCheck Inc.

A NYCE place to work

Dale S. Laszig
DSL Direct LLC

Education

Street SmartsSM:
Better POS system options for MLSs

Steven Feldshuh
Merchants' Choice Payment Solutions East

2018 payment predictions

O.B. Rawls IV
iPayment Inc.

2018 predictions for global payments, receivables

Mike Massaro
Flywire Corp.

Company Profile

iMobile3 LLC

New Products

PCI-validated P2PE for every merchant environment

P2PE technology suite
Bluefin Payment Systems LLC

Inspiration

What does your voice say?

Departments

Letter from the editors

ReadersSpeak: Selecting the right hardware partner

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

February 26, 2018  •  Issue 18:02:02

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Inspiration

What does your voice say?

While technology provides an increasing array of options that enable ISOs and merchant level salespeople (MLSs) to communicate with merchant customers and prospects ‒ social media platforms, text messaging and video conferencing among them ‒ the old-fashioned telephone remains an essential tool.

Those involved in telesales are reliant on their speaking skills, and according to Paul H. Green, author of Good Selling!SM: The Basics, the manner in which one speaks during a phone conversation constitutes 85 percent of the message conveyed. To help ISOs and MLSs achieve an eloquent, polished delivery, Green offered the following tips:

These are commonsense actions, but, as Green said, they can determine whether your sales will stagnate or skyrocket.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | USAePay | Humboldt Merchant Services | Impact Paysystems | Electronic Merchant Systems