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The Green Sheet Online Edition

February 26, 2018 • Issue 18:02:02

ReadersSpeak: Selecting the right hardware partner

Discount Credit Card Supply founder and President Adam Kaplan shared the following insights on picking a hardware provider:

A strong partnership between you and your hardware provider is essential to moving your business forward. A hardware supplier should know your requirements and anticipate your needs. Consider these questions as you evaluate this partnership:

  • Do they ask what you are connecting to so that you get the correct cable?
  • Do they provide in-house technical support after the initial installation?
  • Do they have extended warranties available?
  • Will your hardware vendor conference you in to fix entitlement issues on the fly when doing a download?
  • Do you have to keep asking for the same cables or do they remember which ones you need?
  • How will they handle your cash flow needs if you have a large installation?
  • Do they remember to ask you if you need a SIM card?
  • Do they keep you abreast of industry trends that affect you?
  • Do they offer a wide variety of new and refurbished terminals and PIN pads to suit your specific needs?
  • Do they provide a full line of accessories including stands, spill covers, paper and ink?
  • Do they have auto paper delivery without their logo to drop ship to your merchants?
  • Do they offer flexible delivery options: UPS, USPS, FedEx, third-party paid, and international?
  • Can they inventory your products and blind ship to your customers?
  • What is the depth of their repair services?

Most importantly:

  • Are they responsive?
  • Do they email or text you back quickly?
  • Will they research solutions for you?
  • Are they truly a partner?
  • Depending on how you answered these questions, it may be time to shop for a new hardware supplier.

    What about you?

    Thank you to Adam Kaplan for sharing this useful information. If you want to share a perspective on this page in 350 words or fewer, please email greensheet@greensheet.com. And for your latest news, send a press release to press@greensheet.com. end of article

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