GS Logo
The Green Sheet, Inc

Please Log in

A Thing
View Archives

View flipbook of this issue

Care to Share?


Table of Contents

Lead Story

Healthy relationships build vibrant businesses

Dale S. Laszig

News

Industry Update

Fed accelerates fast payments in 2017

Payments industry addresses ADA compliance

OCC considers controversial fintech charter

Retail, payments find unity at NRF 2017

Features

Emerging markets fuel smart-device surge

Views

Mobile and the democratization of banking, payments

Patti Murphy
ProScribes Inc.

Interview with industry pioneer Bill Melton

Brandes Elitch
CrossCheck Inc.

Payment trends for 2017

Kirsty Tull
BillPro Pty Ltd.

Education

Street SmartsSM:
Understanding merchant processing

John Tucker
1st Capital Loans LLC

Know the risks before processing overseas

Theodore F. Monroe
Attorney at Law

Lessons from the past that apply today

Jeff Fortney
Clearent LLC

Your EMV transition: It gets better

Bob Olson and Naga Jagadeesh
ThoughtFocus

Company Profile

Electronic Payments Inc.

New Products

Enterprise-scale, adaptable mPOS solution

iSMP4 Companion
Ingenico Group

Self-service payout solution for global ecommerce

Hyperwallet Pay Portal
Hyperwallet Systems Inc.

Departments

Letter from the editors

Readers Speak

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

February 13, 2017  •  Issue 17:02:01

previous next

Readers Speak

Helping merchants avoid fraud

One of my merchants asked me for tips on preventing fraud online and off. I offered some ideas on the spot and then thought it might be good to put together a list of several ways merchants can minimize the bane of fraudulent transactions. Do you have ideas on steps merchants can take to do this effectively?

Drake Oakley, Merchant Level Salesperson

Drake,

A list of tips for merchants on reducing fraud is an excellent idea. First, check with your ISO to see if the company already has such a list. Also, the Payment Card Industry (PCI) Data Security Standard (DSS) is managed by the PCI Security Standards Council to help prevent fraud throughout the payments ecosystem. In addition to helping your merchants obtain and maintain PCI compliance, encourage them to become familiar with the extensive resources at the council's website, https://www.pcisecruitystandards.org. Evi Triantafyllides penned an article on this topic for our Nov. 28, 2016, issue. Titled "The friendly fraudster: Your merchants' worst frenemy," it details several types of fraud ecommerce merchants typically encounter. Being aware of these can help merchants spot and thwart fraud attempts. The article is available at www.greensheet.com/emagazine.php?story_id=5176&search_string=merchant&search_string2=fraud%20prevention.

Also, our MLS Forum discussed this topic recently. After you log in to the forum, you'll find the thread here: www.greensheet.com/forums/viewtopic.php?f=1&t=43249. Some ideas offered are to train staff to take time when running transactions and not just rush to get to the next sale. If a transaction is declined and the customer says he or she is calling a credit card company rep, don't speak with the so-called rep on the customer's phone. And never call a number on the customer's card, because the card could have been altered. Only use the number provided by your processor for verifying transactions.

In addition, use the Search feature accessed from www.greensheet.com and look for "fraud prevention" and similar phrases. You'll find articles in our archives that should provide more ideas to fill out a list of tips for merchants.

Editor

What's your tip?

Do you have tips to offer on fraud prevention and other important issues? Let us know at greensheet@greensheet.com.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

previous next

Spotlight Innovators:

North American Bancard | USAePay | Impact Paysystems | Electronic Merchant Systems