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Table of Contents

Lead Story

Cash: tomorrow's currency or yesterday's paper?

Dale S. Laszig


Industry Update

Visa says Level 4 merchants must use PCI-accredited QIRs

TransFirst finds new home: TSYS

Blackhawk, an omnichannel force in prepaid

NRF celebrates mobile, EMV milestones


Many benefits to incorporation

Selling Prepaid

NEAA delivers again in Boston

More enterprises stepping into mobile


Expanding possibilities with pocket banking

Patti Murphy
ProScribes inc.


Street SmartsSM:
Essential thoughts on 'additional' services

Jeffrey I. Shavitz
TrafficJamming LLC

The one man show: W-2 versus 1099

John Tucker
1st Capital Loans LLC

The autobahnen, autoroutes and motorways of European payments

Christoph Tutsch
Onpex GmbH

Make 2016 the year of the profit

Jeff Fortney
Clearent LLC

2015 Acquiring Mergers and Acquistions in Retrospet

Company Profile

Lead Tracking Systems LLC

New Products

Leave a perfect voicemail every time

Voice Mail Drop
Integrated Reporting is Simple LLC

Next-generation touch screen tablet POS

SP-2500 POS PC, EM-300 tablet
Partner Tech Corp.


Tune up your presentation


Letter From the Editors

Readers Speak

Boost Your Biz: Verbal appeal

ISO Metrics: What's up in banking and payments?

Resource Guide


A Bigger Thing

The Green Sheet Online Edition

February 08, 2016  •  Issue 16:02:01

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New Products

Leave a perfect voicemail every time

Product: Voice Mail Drop

Integrated Reporting is Simple LLC, a provider of business and customer relationship management systems and headquartered in Brooklyn, N.Y., added dynamic voice message capability to its suite of business-in-a-box solutions.Integrated Reporting is Simple Voice Mail Drop, launched in January 2016, is designed to complement the company's dialer metrics and enterprise-level customer relationship management (CRM) ecosystem.

"Our research has shown that 30 percent of the phone calls agents make are received by answering machines," said Dimitri Akhrin, founder and President of IRIS. "While the opportunity to leave a voice message is there, most agents move on to the next call without leaving a message."

Akhrin saw a need for merchant level salespeople (MLSs) to optimize phone time without hanging up or taking extra time to leave messages on answering machines.

Keep smiling and dialing

With Voice Mail Drop, MLSs who hear an answering machine can press a button, and the system will leave a perfectly scripted message every time. Following are some additional features of the program that Akhrin pointed out:

Dialer Metrics platform

"Every appointment setter wants to qualify and book as many appointments as possible, but not all appointments are quality," Akhrin said. "Using IRIS CRM Dialer Metrics, agents and managers can listen to the phone call to understand what was discussed and nuances of customer attitude and degree of receptivity." Akhrin further noted that callers can connect to the system through a USB port to make and receive calls from anywhere in the world. Managers and employees can listen to calls while they are happening or listen to recorded calls based on date ranges or longer talk times for quality assurance and training purposes.

The Dialer Metrics platform is powered by Twilio, described by Akhrin as the "First Data of phone systems." Twilio provides a cloud-based API developers can use to build intelligent, complex communications frameworks. Home Depot, Uber and Coca-Cola have used Twilio's platform and solutions. IRIS CRM's internal dialer connects all communications into its processor-based system, monitoring all call activities, keeping employees accountable and tracking their activities. System managers and administrators can listen to live and recorded calls to assess individual challenges and coaching opportunities.


Akhrin said IRIS CRM is continually evolving in response to the ever-changing business and merchant acquiring landscape. He noted that the ecosystem's core architecture includes the following features:

While ISOs and acquirers have created customized, branded versions of IRIS CRM, Akhrin pointed out that the platform is compatible with a range of businesses and industries. "It's a transparent, agnostic tool that adapts and scales according to each user's unique requirements," he said. "The secret sauce is the personal experience of each user from the lowest level to the highest level of an organization or business.".

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Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | USAePay | Impact Paysystems | Electronic Merchant Systems | Board Studios