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Table of Contents

Lead Story

Cash: tomorrow's currency or yesterday's paper?

Dale S. Laszig

News

Industry Update

Visa says Level 4 merchants must use PCI-accredited QIRs

TransFirst finds new home: TSYS

Blackhawk, an omnichannel force in prepaid

NRF celebrates mobile, EMV milestones

Features

Many benefits to incorporation

Selling Prepaid

NEAA delivers again in Boston

More enterprises stepping into mobile

Views

Expanding possibilities with pocket banking

Patti Murphy
ProScribes inc.

Education

Street SmartsSM:
Essential thoughts on 'additional' services

Jeffrey I. Shavitz
TrafficJamming LLC

The one man show: W-2 versus 1099

John Tucker
1st Capital Loans LLC

The autobahnen, autoroutes and motorways of European payments

Christoph Tutsch
Onpex GmbH

Make 2016 the year of the profit

Jeff Fortney
Clearent LLC

2015 Acquiring Mergers and Acquistions in Retrospet

Company Profile

Lead Tracking Systems LLC

New Products

Leave a perfect voicemail every time

Voice Mail Drop
Integrated Reporting is Simple LLC

Next-generation touch screen tablet POS

SP-2500 POS PC, EM-300 tablet
Partner Tech Corp.

Inspiration

Tune up your presentation

Departments

Letter From the Editors

Readers Speak

Boost Your Biz: Verbal appeal

ISO Metrics: What's up in banking and payments?

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

February 08, 2016  •  Issue 16:02:01

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Boost Your Biz: Verbal appeal

When you began your career as a merchant level salesperson how much attention did you and those training you give to your voice. This aspect of sales presentations is integral to success, but it is often addressed only superficially.

Many people believe voice quality is determined by genetics and don't give it much conscious attention. However, many of the ways we converse are a matter of habit, not birth, and they can be improved substantially without undue effort.

If you haven't listened to a recording of yourself in action, you may be unaware of vocal factors that interfere with your ability to communicate. Three such factors are speed, volume and inflection. And they can be easily changed.

Three easy fixes

Some MLSs speak so quickly that their words seem more like an assault than an invitation to exchange ideas. These folks don't fully pronounce each word and don't pause to give listeners a chance to absorb what is being said. These habits interfere with prospects' ability to comprehend how what is being offered can solve their pressing problems. You can avoid this pitfall by making a point to slow down, enunciate clearly and pause at key points during a presentation.

When it comes to voice volume, some people are so soft spoken listeners have to strain to hear their words. Others have voices that fill a room and can make listeners self conscious, knowing other people in the room might be privy to what they consider to be private conversations. For this issue, working with a colleague to either increase or decrease volume to an appropriate level can work wonders.

Inflection is another tool that can make or break a presentation. If you have no inflection in your voice, it doesn't matter how soft or loud, quickly or slowly you speak; your voice will be a monotone that will bore your listeners to the extreme. Working to vary your inflection might take some effort, but with help from a colleague or from a voice coach, you can add a hint of music to your presentations that will greatly add to your appeal.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | USAePay | Impact Paysystems | Electronic Merchant Systems