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Table of Contents

Lead Story

Cash: tomorrow's currency or yesterday's paper?

Dale S. Laszig

News

Industry Update

Visa says Level 4 merchants must use PCI-accredited QIRs

TransFirst finds new home: TSYS

Blackhawk, an omnichannel force in prepaid

NRF celebrates mobile, EMV milestones

Features

Many benefits to incorporation

Selling Prepaid

NEAA delivers again in Boston

More enterprises stepping into mobile

Views

Expanding possibilities with pocket banking

Patti Murphy
ProScribes inc.

Education

Street SmartsSM:
Essential thoughts on 'additional' services

Jeffrey I. Shavitz
TrafficJamming LLC

The one man show: W-2 versus 1099

John Tucker
1st Capital Loans LLC

The autobahnen, autoroutes and motorways of European payments

Christoph Tutsch
Onpex GmbH

Make 2016 the year of the profit

Jeff Fortney
Clearent LLC

2015 Acquiring Mergers and Acquistions in Retrospet

Company Profile

Lead Tracking Systems LLC

New Products

Leave a perfect voicemail every time

Voice Mail Drop
Integrated Reporting is Simple LLC

Next-generation touch screen tablet POS

SP-2500 POS PC, EM-300 tablet
Partner Tech Corp.

Inspiration

Tune up your presentation

Departments

Letter From the Editors

Readers Speak

Boost Your Biz: Verbal appeal

ISO Metrics: What's up in banking and payments?

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

February 08, 2016  •  Issue 16:02:01

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Readers Speak

Too many chargeback woes

As we all know, card company chargeback procedures leave much to be desired. There is basically no way to monitor chargebacks in progress, and nothing official ever comes if you win, only if you lose. What's more, issuing banks make determinations, not the acquiring banks ‒ kind of a kangaroo court. American Express is somewhat better on these issues because they see both sides of the transaction.

Now many issuing banks are rejecting legitimate merchants' chargeback replies even though merchants are filling them out in great detail and proving the original charge is legitimate. It has also been reported that many of the larger banks are just hitting the "rejected" key and denying merchants' replies without reading them.

The airline industry has taken a first step in forcing Visa to modify its policies and procedures. Dishonest cardholders are using their tickets to fly, and after they return, filing chargebacks and actually winning, even though the airlines provide documented evidence the cardholders used their tickets, thereby defrauding (stealing) from the airlines.

Frivolous chargebacks violate federal Regulations E and Z and are a form of felony theft on the part of cardholders. This is causing merchants and the U.S. government billions of dollars in lost revenue. It is estimated that in 2014 U.S. merchants lost $11.8 billion to "friendly" fraud.

We also need a better way to check the validity of all online and MO/TO orders for outright fraud (identity theft). An improvement here would also help reduce "friendly fraud" chargebacks. Foreign card verification is even worse, causing merchants to decline many legitimate foreign card orders, leading to millions of dollars in lost revenue.

I've started a petition to members of Congress that addresses these issues and more at < a href='http://citizengo.org/en/sy/31674-fight-friendly-fraud-and-infair-mcvisadiscoveramex-chargeback-regulations' target="blank">http://citizengo.org/en/sy/31674-fight-friendly-fraud-and-infair-mcvisadiscoveramex-chargeback-regulations. I hope readers will check out the link and get involved.

Bill Hoidas, Matrix Payment Systems

What concerns you most in payments?

Do you see problem areas that are causing merchants and payment pros to suffer losses? How about a new solution that has really impressed you? Tell us about it. Your ideas could make a difference to the payments community. Please get in touch at greensheet@greensheet.com.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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North American Bancard | Harbortouch | USAePay | IRISCRM.COM