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The Green SheetGreen Sheet

The Green Sheet Online Edition

November 09, 2015 • Issue 15:11:01

Readers Speak

Let's reform chargeback rules, procedures

Merchants complain to me daily about the unfair chargeback rules and regulations and other chargeback procedures and tools offered by MasterCard, Visa, Discover and AmEx. Well, some of us decided it's time to take action. It took a few years of digging, but we found two U.S. congressmen, Rep. Jeb Hensarling, R-Texas, and Peter Roskam, R-Ill., who are willing to listen to what merchants have to say about chargeback practices that favor cardholders and issuing banks over merchants.

A petition detailing why chargeback reform is necessary is at www.ipetitions.com/petition/re-unfair-chargeback-rules-regulations-policies. I hope readers of The Green Sheet will take a moment to read and then sign it. I think those who care about the welfare of their merchant customers will like the issues raised. Also, adding comments would be really helpful to our cause. Let's face it: the card brands aren't going to do anything about this unless they are forced to. We need as many signatures as we can get!

Bill Hoidas, Matrix Payment Systems

EMV resources needed

I have a bank partner who refers accounts to us and they are looking for EMV consumer and business info they can put on their website to teach their members. … Do you have any sources or places I can get info for them to use?

Ken Givens, U.S. Merchant Payment Solutions LLC


One superb resource is the EMV Migration Forum's EMV connection website, www.emv-connection.com. It provides up-to-date information for issuers, merchants, acquirers and processors, and consumers on the U.S. EMV migration. Tutorials and other educational resources are included.

In addition, the major card brands offer information about EMV on their respective websites. And our archives are full of educational articles on EMV. At www.greensheet.com, click on the Search button directly below our logo in the upper left-hand corner; on the page that appears, enter "EMV" in one search field and "education" in the other; click Submit, and links to related articles will appear.

Thanks for your excellent question.


What would you like to know?

Our aim is to help educate and inform the payment's industry's intrepid feet on the street. Answering your questions and publishing your comments is part of that, so get in touch at greensheet@greensheet.com. end of article

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