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Table of Contents

Lead Story

Reevaluating the ETA CPP

News

Industry Update

NRF appeals to higher power

Amazon launches Amazon Local Register

New York proposes bitcoin licensing

Features

Inc. 500/5000 payments industry fast trackers

How contextualization will shape m-commerce

Jared Isaacman, Founder and Chief Executive Officer

Views

Cash is not dead

Patti Murphy
ProScribes Inc.

Managing for the long term

Brandes Elitch
CrossCheck Inc.

Education

Street SmartsSM:
Who has what it takes to be an MLS?

Tom Waters and Ben Abel
Bank Associates Merchant Services

Managing from a distance

Vicki M. Daughdrill
Small Business Resources LLC

Race to the top

Jeff Fortney
Clearent LLC

Company Profile

PayPro Tec

New Products

Lucky proposition for ISOs

PayLucky Solutions
First Data Corp.

Smart merchant technology

CardConnect Merchant Center
CardConnect

Inspiration

Negotiate from a place of power

Departments

Readers Speak

Boost Your Biz

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

September 08, 2014  •  Issue 14:09:01

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Managing from a distance

By Vicki M. Daughdrill

As recently as the 1970s, a company's workers typically went to work in the same office. Owners and employees worked face to face. How times have changed! In 1972, a NASA worker began working from home on a communication system, and telecommuting was born.

Many telecommuters work from home; others, sometimes called "nomad workers," use mobile devices to work from coffee shops or other locations. According to a Reuters poll, approximately "one in five workers around the globe, particularly employees in the Middle East, Latin America and Asia, telecommute frequently, and nearly 10 percent work from home every day."

Why telecommuting is popular

Telecommuting is popular because it is a win/win situation for business owners and workers. Telecommuting provides:

How to manage from a distance

Managing employees and contract workers is challenging. Managing from a distance is extraordinarily difficult and requires that you fully utilize all your leadership, communication and management expertise. Following are three tips:

  1. Hire wisely: When hiring an employee or contractor who will be based in a remote location, it is even more imperative to hire wisely.
    • Check all references. Ask references pointed questions about the prospect's ability to work independently. Request examples of how the prospect met goals and communicated in a timely manner.
    • Conduct a thorough interview. Ask for specifics on how workers adapt to working outside of a structured environment.
    • Become personally acquainted with your workers so they feel they are part of the organization.
  2. Set clear, specific expectations: Detailing what the worker is expected to accomplish is critical to motivation and satisfactory performance. State, preferably in writing:
  3. Communicate frequently:
Mary Kay Ash said, "It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps." As you manage your team from a distance, remember to select the best people, help remote workers feel part of the team, be patient while all adapt to not working face-to-face, and stay focused on your company's goals and standards.

Vicki M. Daughdrill is the Managing Member of Small Business Resources LLC, a management consulting company. E-mail her at vickid@netdoor.com or call her at 601-310-3594.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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