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Table of Contents

Lead Story

Secrets of the Inc. honorees

News

Industry Update

Proposed interchange settlement: Judge approves, industry objects

Hurricane Sandy's huge impact

EMV on fast track

Harbortouch emphasizes training

Trade Association News

Features

Educational aid for the feet on the street

Selling Prepaid

Prepaid in brief

The gamification of rewards

FinCEN pushes for cross-border prepaid enforcement

Views

Consumer payments in a connected age

Patti Murphy
ProScribes Inc.

Smart ISO-MLS relationships

Jeff Brodsly
Chosen Payments

Education

Street SmartsSM:
Are you a 10?

Jeff Fortney
Clearent LLC

Differentiate yourself: Sell to the medical industry

Jeffrey Shavitz and Adam Moss
Charge Card Systems Inc.

Opportunities in RAN and private-label programs

Mustafa Shehabi
PayCube Inc.

How to propel merchants to shed comfortable habits

Rick Berry
ABC MobilePay Inc.

EMV: Game on!

Dale S. Laszig
Castles Technology Co. Ltd.

Have we missed the window for EMV?

Nicholas Cucci
Network Merchants Inc.

Company Profile

Keep in Touch Systems Inc.

Merchants Choice Payment Solutions

New Products

Helping merchants clinch the sale

Payday Express Plus
Secure Payment Systems Inc.

Capital resource for ISOs, MLSs

Residual cash advance program
ISO Advance

Inspiration

Thinking of starting an ISO?

Departments

10 Years ago in The Green Sheet

Forum

2012 - 2013 events Calendar

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

November 26, 2012  •  Issue 12:11:02

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Harbortouch emphasizes training

As most of us are probably aware, Harbortouch (then known as United Bank Card Inc.) launched the industry's first free POS program at the beginning of 2011. (See "UBC first to deliver free POS system," The Green Sheet, Jan 24, 2011, issue 11:01:02).

The success of this program may well be the training Harbortouch offers to its agents. "We have been conducting hands-on training sessions on a regular basis since the launch of our free POS program," said Brian Jones, Executive Vice President Sales & Marketing for Harbortouch. "Up until now, we had primarily focused these 'certification' courses on our hospitality software."

In a continuation of the training and certification programs, Harbortouch invited agents to its annual partner conference in Ft. Lauderdale, Fla., Oct. 8 through Oct. 12, 2012. Attendees were provided with an information-rich program to ensure their success with the Harbortouch POS system. Sessions included two days of hands-on training and certification testing. Jones stated that Harbortouch was trying to train its agents as resellers of the POS system, not merely as bankcard reps.

Showcasing multiple offerings

Following this were two days of presentations by Harbortouch partners on the wide array of offerings available to agents. Presenting partners included American Express Co., AmeriMerchant LLC, CrossCheck Inc., Discover Financial Services, Charge Anywhere LLC, Authorize.net, Equinox Payments LLC and Super G Funding LLC. Harbortouch National Sales Trainer Joseph Porco also did a presentation on a new reservation module.

"Prior to our annual sales partner conference in Ft. Lauderdale in October, we held our first Harbortouch POS retail software certification. We had nearly 100 sales partners in attendance and have seen a considerable spike in sales volume since the training. In fact, we had a record month in terms of POS sales in October and are on pace to set another record in November.

"In 2013, we plan on conducting monthly hands-on training sessions, rotating through each of our POS software types," Jones said.

For additional news stories, please visit www.greensheet.com and click on "Read the Entire Story" in the center column below the latest news story excerpt. This will take you to the full text of that story, followed by all other news stories posted online.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | Harbortouch | USAePay | IRISCRM.COM | Humboldt Merchant Services