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Table of Contents

Lead Story

IRS says no merchant fees for 1099-K reporting: Who's listening?


Industry Update

PCI SSC seeks focus group topic

Visa outlines post-Durbin strategy

Is biggest Durbin impact loss of routing control?

FiServe CEO says Durbin good for tech spending

ACI thwarting S1-Fundtech merger

Trade Association News


An interview with Kurt Strawhecker

Ken Musante
Eureka Payments LLC

Banks counseled to meet the underserved

Patti Murphy
ProScribes Inc.

Research Rundown

Mobile payments present new sales channel

Gene Distler
VeriFone Inc.

Antiquated thinking could doom mobile payments at the POS

Biff Matthews
CardWare International

The green advantage

Selling Prepaid

Prepaid in brief

Streit says Green Dot exempt from Durbin

Winning prepaid's PR battle with regulation


Checks: Like the Energizer Bunny, they just keep going

Patti Murphy
ProScribes Inc.


Street SmartsSM:
Why MLSs should attend tradeshows

Bill Pirtle
MPCT Publishing Co.

SAFE Data notification bill: Does it go far enough?

Nicholas Cucci
Network Merchants Inc.

Working your P-L-A-N

Dale S. Laszig
Castles Technology Co. Ltd.

Company Profile

Blueprint SMS

New Products

Cloud-based document printing hits college campuses

Heartland Campus Solutions WEPA program
Heartland Payment Systems Inc.

Stop identity theft and fraud in its tracks

IdentiFlo Management Platform
Electronic Verification Systems LLC


The art of venting


Can new regulatory burdens become a competitive advantage?



Resource Guide


A Bigger Thing

The Green Sheet Online Edition

August 22, 2011  •  Issue 11:08:02

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The art of venting

Do not teach your children never to be angry; teach them how to be angry.
- Lyman Abbott

One of the greatest personal strengths you have, as an ISO or merchant level salesperson is the ability to establish and maintain rapport with people from all walks of life. Paying attention to others comes easily to you; so does knowing what questions to ask to draw people out.

But what happens if you're having a bad day? A really bad day: your front tire blew out on the way to the office, you lost your biggest merchant account to a cut-rate competitor, your best friend had a heart attack, your investment portfolio lost half its value, you just found out your processor experienced a major data breach - and then an intern you took under your wing as a favor to your cousin stumbled while passing you in the hallway and spilled a café latte all over your new suit.

You want to growl. You want to stomp. You want to yell. You want to throw your laptop against the wall. You, who are usually driven to succeed but very easy going, do not recognize yourself. And you have an appointment with a new prospect this afternoon.

What do you do?

First, realize that, even if you don't usually get upset because you've been blessed with superior coping mechanisms, it is OK to vent your frustrations. Sometimes just acknowledging that emotional release is necessary and healthy lets you to take a deep breath and gain a bit of distance from a negative situation.

Next, here are some possible ways to vent without causing you or anyone else harm:

Once you feel like yourself again, and you've had a productive meeting with your prospect, think about what you can do to ameliorate negative factors in your life, and take remedial steps. Life is full of ups and downs; accepting the downs, even when they're messy, is part of the deal.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | Simpay | USAePay | Impact Paysystems | Board Studios