One of the greatest personal strengths you have, as an ISO or merchant level salesperson is the ability to establish and maintain rapport with people from all walks of life. Paying attention to others comes easily to you; so does knowing what questions to ask to draw people out.
But what happens if you're having a bad day? A really bad day: your front tire blew out on the way to the office, you lost your biggest merchant account to a cut-rate competitor, your best friend had a heart attack, your investment portfolio lost half its value, you just found out your processor experienced a major data breach - and then an intern you took under your wing as a favor to your cousin stumbled while passing you in the hallway and spilled a café latte all over your new suit.
You want to growl. You want to stomp. You want to yell. You want to throw your laptop against the wall. You, who are usually driven to succeed but very easy going, do not recognize yourself. And you have an appointment with a new prospect this afternoon.
First, realize that, even if you don't usually get upset because you've been blessed with superior coping mechanisms, it is OK to vent your frustrations. Sometimes just acknowledging that emotional release is necessary and healthy lets you to take a deep breath and gain a bit of distance from a negative situation.
Next, here are some possible ways to vent without causing you or anyone else harm:
Once you feel like yourself again, and you've had a productive meeting with your prospect, think about what you can do to ameliorate negative factors in your life, and take remedial steps. Life is full of ups and downs; accepting the downs, even when they're messy, is part of the deal.
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