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Table of Contents

Lead Story

Durbin, a mixed bag

Patti Murphy
ProScribes Inc.

News

Industry Update

Visa, MasterCard settle with Justice Department

TIN matching: A problem with solutions

Jumio aiming to change CNP landscape

Features

Research Rundown

ISOMetrics:
Global stats on mobile payments

Selling Prepaid

Prepaid in brief

Meta achieves closure on 'difficult year'

Gift card potential still untapped

Views

Taking PCI seriously

Tim Cranny
Panoptic Security Inc.

Education

Street SmartsSM:
Networking groups and referral marketing - Part III

Bill Pirtle
MPCT Publishing Co.

ISO and MLS dispute settlement

Adam Atlas
Attorney at Law

Become a profit asset, not an operations cost

Daniel Wadleigh
Marketing Consultant

Identifying and securing your highest risk merchants

Steve Robb
ControlScan

Can a POS system determine your success in a vertical market?

Jerry Cibley
United Bank Card Inc.

Look like a leader: Seven essential steps

Peggy Bekavac Olson
Strategic Marketing

Dress for successful sales

Jeff Fortney
Clearent LLC

Company Profile

Century Payments Inc.

Empower Processing

New Products

Mobile POS with tableside manners

Restaurant Pro Express Mobile
Company: pcAmerica

Putting social into mobile payments

ProPay Link
ProPay Inc.

Inspiration

Cocktail hour confidential

Departments

10 Years ago in
The Green Sheet

Forum

Resource Guide

Datebook

Miscellaneous

2011 Calendar of events

A Bigger Thing

The Green Sheet Online Edition

August 08, 2011  •  Issue 11:08:01

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Forum

High-risk merchants and chargebacks

GS Online MLS Forum member BER posted the following question on the forum:

I'm no expert in high risk and have been bumping into more opportunities in that space lately that I'd like to explore. I'm interested in finding out how ISOs manage chargebacks for high-risk merchants. I understand there are certain practices for merchants to implement to help fend off and avoid chargebacks, as well as technology solutions to help the fight.

But what happens when merchants reach or exceed the acceptable chargeback percentage? Is the chargeback percentage set by card networks or the processor? If set by the card networks, how can an ISO/processor keep the merchant on the books? If the merchant exceeds the percentage allowed by the card networks, what happens? Are they given time to correct it? Cut off altogether?

Forum member JESTEP provided this detailed response:

For perspectives on a range of payments industry issues, please visit our forums at www.greensheet.com/forums.

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Would you like us to cover a particular topic? Is there someone you consider an industry leader? Did you like or dislike a recent article in The Green Sheet? What do you think of our latest GSQ? Email your comments and feedback to greensheet@greensheet.com or call us at 800-757-4441.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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