The Green Sheet Online Edition
May 11, 2026 • 26:05:01
Optimize global payments operations with autonomous AI
Yuno recently introduced Payments Concierge, an AI-driven solution designed to automate and continuously optimize payment operations for global merchants. The new offering brings what Yuno describes as “agentic AI” into payments, moving beyond traditional dashboards and alert systems to actively monitor, analyze and adjust a merchant’s payment stack in real time.
The goal, Yuno stated, is to address persistent operational challenges such as declining approval rates, inefficient routing and limited visibility into transaction-level costs.
Payments Concierge functions as an always-on AI agent embedded within a merchant’s payment environment. It detects issues as they arise, including subtle anomalies such as issuer-specific declines or provider outages that may otherwise go unnoticed.
The system then takes action automatically, adjusting routing logic, enabling or disabling providers and prioritizing payment methods with the highest likelihood of approval.
Yuno said these capabilities are designed to improve conversion rates before transactions are even attempted, while also reducing revenue leakage tied to inefficient configurations.
Moving beyond reactive payment operations
The platform also provides detailed cost transparency, surfacing interchange and scheme fees at the transaction level. This allows merchants to evaluate the true cost of each payment and optimize routing decisions for both performance and savings, according to the company.
In addition, Payments Concierge streamlines reporting and analysis. Tasks that traditionally require manual data extraction and preparation, such as performance reviews or executive reporting, can be completed through a single prompt, delivering outputs tailored to operational teams or senior leadership.
The solution is accessible across multiple communication channels, including Slack, WhatsApp, Telegram and WeChat, enabling payment teams to interact with the system within existing workflows.
Juan Pablo Ortega, CEO and co-founder of Yuno, said the product reflects a shift away from reactive payment operations. “Payment operations today are mostly reactive, with teams finding out something broke after the revenue is already lost,” Ortega said. “Payments Concierge is not a smarter dashboard or a better alert. It’s an autonomous agent that understands a merchant’s entire payment strategy and continuously acts on it.”
Yuno positions the offering as part of a broader evolution toward AI-driven infrastructure in payments, where systems not only surface insights but execute decisions in real time to support growth and efficiency. To learn more, visit www.y.uno. 
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