The Green Sheet Online Edition
September 14, 2026 • 26:09:01
Accelerate, automate with brandable, made-for-ISOs CRM
Impact Techlab USVI LLC, a custom software solutions provider, created ISOhub, a customer relationship management (CRM) platform designed for ISOs and payments industry enterprises.
Impact Techlab CEO Dee Karawadra said ISOhub began as an in-house tool.
"When our own ISO, Impact PaySystem, couldn't find an ISO-centric system, we went all in, began building what we needed and continue to add features," he said, citing the following examples:
- Automated Merchant Onboarding: Access to 21 processor-boarding APIs can significantly reduce manual data entry and accelerate new account activations.
- Lead & Pipeline Management: A centralized view of prospects, deals in progress and merchant level salesperson (MLS) activity simplifies lead tracking across the entire sales cycle. Webhook support enables ISOs to integrate lead campaigns directly into the platform.
- Support Ticketing: A single-access view of merchant and MLS issues makes it easier to track, assign and resolve support requests in ISOhub while maintaining continuous contact with customers, partners, MLSs and employees.
- Residual Commission Automation: Advanced tools automatically calculate and track residual commissions across agents and sub-agents, reducing manual reconciliation and errors.
Consolidate operations under one roof
"ISOs have historically relied on spreadsheets, generic CRMs or a patchwork of disconnected tools to run their business," Karawadra said. "ISOhub consolidates an ISO's core operational needs into a single platform, reflecting Impact Techlab's focus on solving industry-specific problems rather than offering one-size-fits-all software."
Describing the platform as "built by ISOs for ISOs," Karawadra noted that ISOs can brand ISOhub with their own logo and colors to maintain consistent branding among staff members, merchants and MLSs. He added that clients have found the platform more responsive and intuitive than generic CRMs with added on or retrofitted payments capabilities.
Karawadra thanked ISO partners for their active participation in ISOhub's development and feedback on features ranging from merchant onboarding and MLS pipeline management to residual income tracking.
The platform continues to evolve every day in response to client needs, market trends and regulatory requirements. For more information, please visit impacttechlab.com. 
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