EPicDirect

Hypercom

The application service provider (ASP) model, also known as "hosting," adopted early on by leading software companies IBM, Sun and Oracle also is being embraced in the payments industry. Customers using hosted applications can reap the benefits from using the latest industry solutions without investing in back-office systems and support. Hypercom offers a Web-based hosting solution of its own called epicDirect that it recently introduced to customers.

epicDirect is a hosted suite of Hypercom's Internet applications that services back-office systems for point-of-sale terminals. The suite provides ISOs, processors and value-added resellers (VARs) with the ability to use the Internet to manage a base of card payment terminals and merchants. All that is needed is a PC and standard browser.

Over the Internet, users can load a Hypercom ICE terminal, manage their merchant accounts, make use of Hypercom's epicServices and bill directly from the Web-based application.

epicDirect users access the suite of products through the Control Panel, a common point of entry that requires a single log-in. Access to epicDirect is secured by RSA SecurID public key token technology.

By using a hosted solution like epicDirect, Hypercom's customers move to market immediately and replace upfront development costs and ongoing support expenses with a monthly service fee. Hypercom's monthly fees range from $4 to $30, based on which types of services are selected.

The epicDirect suite includes iTermMaster, an Internet version of Hypercom's terminal-management solution that allows customers to quickly and easily set up, operate and manage any Hypercom terminal. Also included is myICE, a new application for merchants that allows them to manage information on their ICE terminals through the terminal itself or using a PC. myICE provides merchants with the following capabilities:

• Reporting, such as online review of transaction and deposit information.
• E-mail services.
• Customization and storage of display images for on-screen/receipt advertising and receipt printing.
• Electronic receipt capture, whereby receipts are stored and retrieved online, eliminating the need for merchants to store and manually retrieve paper receipts.
• Package tracking for phone or Web orders, allowing merchants to set up and track FedEx or UPS shipments.

Value added resellers (VARs) can use epicDirect and its suite of products to provide support to their base of users and to distribute, test and update their application.

ISOs can use epicDirect to implement a customer relationship management program. For instance, support teams can apply service changes and track account history and any changes made to the merchant account. Changes are logged and coded with a user ID that provides an audit trail and accountability.

2851 W. Kathleen Road

Phoenix, AZ 85053

Phone: 602-504-5000

Fax: 602-866-5380

www.hypercom.com