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Table of Contents

Lead Story

Fraud busting, electronic style

News

Industry Update

Prepaid players join for expansion

Revenues up in downturn

Cash advance leaders advance

What a time it was: ETA 2008

New interchange rates for MasterCard and Visa, effective April 2008

Features

AgenTalkSM:
George Massey

Another 100 years of cash?

Mike Lee
ATM Industry Association

ISOMetrics:
Breaches across America

Views

Welcome to the wireless mainstream

Tim McWeeney
WAY Systems Inc.

Education

Street SmartsSM:
ETA wants you, too

Jason Felts
Advanced Merchant Services

No foundation, no success

Jeff Fortney
Clearent LLC

Merchant security is your business

Adam Atlas
Attorney at Law

Employee retention begins day one

Curt Hensley
CSH Consulting

Preparation power

Daniel Wadleigh
Marketing Consultant

Company Profile

BCC Merchant Solutions

New Products

Optimize revenue, minimize fraud

Vindicia ChargeGuard
Vindicia Inc.

Security stamped on hardware, software

Apriva Certified Secure Program
Company: Apriva

Inspiration

Face off to boost sales

Miscellaneous

POScript

Departments

Forum

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

May 12, 2008  •  Issue 08:05:01

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New Products

Optimize revenue, minimize fraud

Product: Vindicia ChargeGuard

Billing customers online is an ongoing challenge, and chargebacks attributed to fraud are an ever present concern for merchants. Fraud management, therefore, is critical in striking that delicate balance between sorting out the legitimate transactions from the fraudulent ones.

With Vindicia ChargeGuard - a new module that can be employed as a stand alone solution or part of Vindicia Inc.'s CashBox on-demand bill pay management software - that balance is struck by focusing on both sides of the online transaction equation. Pretransaction, the software screens out false positives (valid transactions wrongly categorized as false ones) and flags the actual suspect transactions.

Post-transaction, ChargeGuard automatically manages all chargeback attempts, posting a win rate of 65 to 85 percent of disputed transactions, said Vindicia.

ChargeGuard screens potential chargeback attempts against Vindicia's database of chargebacks - a vast library of transactions processed across Vindicia's merchant network. Retailers are not given a chargeback estimation, but a more accurate probability based on ChargeGuard's calculations.

Based on that knowledge, merchants can fine-tune their customer acquisition strategies while still maintaining effective fraud control levels.

The pre- and post-transaction features of ChargeGuard were developed as a direct result of customer feedback requesting such a two-pronged approach to fraud management.

With ChargeGuard, Vindicia provides merchants with detailed chargeback reports categorized by type, affiliate payment type and bank identification number. With this information, merchants can better understand what changes are needed to their business systems in order to reduce the impact of chargebacks. Vindicia collates all chargeback data from the card brands so merchants can identify trends across different payment cards and processors.

ChargeGuard has other benefits, too. The module allows businesses to process more orders with fewer staff in less time. Furthermore, by successfully filtering out fraudulent orders, merchants can save on gateway and payment processing fees. The tool is also effective in the online, global marketplace where conventional card authorization tools and procedures may not be in place.

Pricing for ChargeGuard, as well as the just released CashBox, is based on the amount of transactions processed and merchants' online revenue.

The San Mateo, Calif.-based company is certified by the Payment Card Industry Security Standards Council as a service provider for level 1 merchants - defined by the card brands as retailers who process over 6 million transactions per year. Vindicia said it has handled over 41 million transactions since the beginning of 2007. Since its 2003 inception, Vindicia has handled over 20 million accounts.

It has payment processing partnerships with Merchant e-Solutions, Chase Paymentech LLC, First Data Corp., TSYS Acquiring Solutions, as well as a technology partnership with Raleigh, N.C.-based online software maker rPath.

Vindicia Inc.
650-522-4480
www.vindicia.com

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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