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The Green Sheet Online Edition

April 24, 2023 • Issue 23:04:02

Readers Speak: Burnout, a problem with solutions

Nathan Nickens, senior analyst & conference director for Customer Contact Week, emailed us about a free resource from CCWomen that offers advice on overcoming and preventing burnout. Titled The CCWomen Guide to Burnout, the publication includes six action steps toward conquering burnout; reflection exercises, prompts and resources; and research and advice from burnout expert and executive coach Jill Brown.

"If you're feeling burned out, know you're not alone," Nickens stated, adding that 53 percent of women interviewed in 2022 said their stress levels were higher than they were in 2021, and almost half stated they felt burned out in some capacity. This is based on Deloitte's Women at Work 2022: A Global Outlook study, published by Forbes in April 2022.

"Luckily, CCWomen is here to help." Nickens said. "Don't let burnout steal your peace." The guide is available a https://bit.ly/3zFWthz.

More resources geared for all professionals in the customer service field are available at the CCW website, https://www.customercontactweekdigital.com. These include articles, interviews, profiles, panels, webinars, podcasts and more. Some of the latest topics include ChatGPT and the future of customer service, securing customer trust in the digital age, the best ways to say no to your customers, how a looming recession could impact employee retention in the contact center, and how to use storytelling to build your brand.

For those who want to delve further into these and related topics, Customer Contact Week's 2023 expo will take place at Caesars Forum in Las Vegas from June 19 to 22, 2023. Organizers said they are expecting 3,000+ world-class customer contact and CX leaders, and they promise attendees will learn about cutting-edge customer contact strategies, forge meaningful connections with top industry professionals, and embark on a journey to discover the future of the customer experience. To register, visit www.customercontactweek.com/home#section-2115578.

What are your solutions?

In our fast-paced industry, what do you do to ensure you and your team do not reach the point of burnout? Speak to this topic or another topic of interest to your peers at greensheet@greensheet.com. end of article

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