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Table of Contents

Lead Story

MLS certification: Boon or bane?

News

Industry Update

Prepaid cards make for big stored value - Part II

KKR can't resist First Data 'cash-flow machine'

Features

In the words of John Shepherd-Barron, the ATM's creator

John Shepherd-Barron
ATMmarketplace.com

MAC: The friendly fraudbusters

Views

TJX turbulence: Time to board the PCI ship

Patti Murphy
The Takoma Group

Paying the payments dues

Ken Musante
Humboldt Merchant Services

Apple is a small potato here

Ben Goretsky
USA ePay

Education

Street SmartsSM:
Proficient prospecting

Dee Karawadra
Impact PaySystem

The concern du jour? PCI

Ross Federgreen
CSRSI

The ABCs of portfolio sales

Adam Atlas
Attorney at Law

Anyone up for a chat?

Joel and Rachael Rydbeck
Nubrek Inc.

A blue route to green pastures

Biff Matthews
CardWare International

Company Profile

National Bankcard Systems

New Products

ET: Phone home via ATMConnect

ATMConnect
Hypercom Corp.

ISOs' secret interchange weapon

Acquire360
Planet Financial Services

Inspiration

Sales stars are people stars

Departments

Forum

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

April 23, 2007  •  Issue 07:04:02

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Forum

Tip auth troubles patrons

Several of my merchant customers have asked me what to do in a scenario similar to the following:

A customer who used his debit card in a restaurant the night before checks his account balance online the next day. The amount being debited from his account is more than what he authorized when he signed the receipt.

The customer had left a 15% tip, but the total deducted from his account includes a 20% tip. He believes he is being overcharged and calls the restaurant to complain.

What should I tell my merchants?

Jim

Jim,

The article "When restaurants exceed the tipping point" (The Green Sheet, June 26, 2006, issue 06:06:02) addresses this exact topic. You will find it at http://local.greensheet.com/gs_archive.php?issue_number=060602&story=3

A card authorization that includes an estimated tip is against Visa U.S.A.'s rules and regulations.

You can help your merchants by making sure their POS systems and terminals are not programmed to include an estimated tip in the authorization request. That programming increases the authorization amount of the bill and makes many customers very unhappy.

More information is available on Visa's Web site:

· http://usa.visa.com/merchants/marketing_center/merchant_resources/tips_tools_gratuities.html

· http://usa.visa.com/download/merchants/rest_own_mgr.pdf

· http://usa.visa.com/download/merchants/rest_staff.pdf

Editor

MLS Forum access

I am trying to view the MLS Forum, but I keep receiving a message that says it is private. Can you help me?

Thank you,
Frank

Frank,

To access the MLS Forum on GS Online, you will need to subscribe to The Green Sheet, which includes selecting a username and password for GS Online. Subscriptions and registration are free and always will be. You may subscribe and register online at www.greensheet.com/forum/bb_register.php?mode=agreement.

Editor

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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