The Green Sheet Online Edition
April 23, 2007 • Issue 07:04:02
ET: Phone home via ATMConnect
In the ATM market, a shift from leased lines to dial communications came at the price of speed and customer service. With the growing market for Internet protocol (IP)-enabled ATMs comes the opportunity to accelerate transaction times. Yet many dial-up ATMs remain in the field.
ATMConnect provides a simplified migration to IP. Plug in Hypercom's device and it converts dial ATMs to IP, generally without any change to the processing host or ATM software, according to the company.
Its automated setup and "phone-home" capability make it easy to install. The ATMConnect service provides end-to-end management and monitoring of all devices in the field.
The ATMConnect can take in connections through an RJ-11 dial port from an ATM, converting the dial protocol to TCP/IP. It secures the transaction with secure sockets layer encryption and connects into either a broadband or wireless modem.
Transactions are answered via the Internet and then passed over secure connections to Hypercom equipment at the processor's data center. For high availability, Hypercom can route transactions to a primary or secondary host either for load balancing or disaster backup.
Once it is connected to electric power and the router or modem, ATMConnect is registered on the Hypercom Secure Transaction Network and immediately phones home to draw down a configuration. From that point, Hypercom's Technical Assistance Center (TAC) manages and monitors the ATMConnect 24/7.
The unit alerts the monitoring service if communication with the ATM is lost. ATMConnect also monitors the ATM's status and the status of the broadband connection.
An array of alerts allows the TAC to notify customers when outages occur. Providing two-way communication, the ATM driver can communicate down to the ATM, providing periodic software updates.
By switching to IP connectivity, ATM networks can leverage in-store DSL or cable, lowering operating costs. The unit supports virtual private networks and Triple DES encryption.
The device employs Visa I/II spoofed, asynchronous, transparent communications protocols. Physical connections are via 10Base-T Ethernet or RJ-45.
For wireless connections, the interface works with an external modem/antenna for mounting outside cabinets or ATMs for better reception.
The unit measures 6 by 8 by 1.5 inches.
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