We've all experienced it. We encounter someone we met recently at a networking event or meeting, but can't remember the person's name. People tend to chalk this off to poor memory, but inability to recall someone's name most likely indicates lack of interest, not lack of brain ability, according to research conducted at Kansas State University.
"Some people, perhaps those who are more socially aware, are just more interested in people, more interested in relationships," said Richard Harris, Professor of Psychology at the university. "They would be more motivated to remember somebody's name."
As ISOs, merchant level salespeople (MLSs) and others making a living in the payments industry, we are among those who are highly motivated to remember names, yet some of us fall back on the old excuse: I'm no good with names.
In Good Selling!SM: The Basics, Paul H. Green encourages MLSs not to fall back on excuses and offers the following tips for enhancing memory when meeting new people:
In some situations, for example, when you're introduced to dozens of people at a networking event, it may not be possible to recall the name of everyone you meet, despite employing the best techniques for doing so. Or sometimes, you may be under the weather or distracted by something important, which impairs your ability to pay attention. Not to worry, here are a few things to try when you are face to face with someone whose name you cannot recall:
All in all, it's what you do once you get past this awkward moment that will make all the difference. Express genuine interest in the people you're greeting, make them feel good about themselves, and they'll remember that, not your initial inability to remember their names.
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