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Table of Contents

Lead Story

Self-serve economy opens new sales channel

Ann Train


Industry Update

News Briefs


Road to faster payments is still a work in progress

Patti Murphy
ProScribes Inc.

Spotting counterfeits in wine and payments

Brandes Elitch
CrossCheck Inc.


Street SmartsSM:
Identifying strong sales agents

Aaron Nasseh
Finical Inc.

Help restaurants sizzle this summer

Steven Feldshuh

Company Profile


New Products

Geared for stable, integrated ecommerce and payfacs

iTransact Gateway
Payroc LLC


What was your name again?


Letter from the editors

Readers Speak

Resource Guide


A Bigger Thing

The Green Sheet Online Edition

August 14, 2017  •  Issue 17:08:01

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What was your name again?

We've all experienced it. We encounter someone we met recently at a networking event or meeting, but can't remember the person's name. People tend to chalk this off to poor memory, but inability to recall someone's name most likely indicates lack of interest, not lack of brain ability, according to research conducted at Kansas State University.

"Some people, perhaps those who are more socially aware, are just more interested in people, more interested in relationships," said Richard Harris, Professor of Psychology at the university. "They would be more motivated to remember somebody's name."

As ISOs, merchant level salespeople (MLSs) and others making a living in the payments industry, we are among those who are highly motivated to remember names, yet some of us fall back on the old excuse: I'm no good with names.

Techniques for remembering

In Good Selling!SM: The Basics, Paul H. Green encourages MLSs not to fall back on excuses and offers the following tips for enhancing memory when meeting new people:

What to do when memory fails

In some situations, for example, when you're introduced to dozens of people at a networking event, it may not be possible to recall the name of everyone you meet, despite employing the best techniques for doing so. Or sometimes, you may be under the weather or distracted by something important, which impairs your ability to pay attention. Not to worry, here are a few things to try when you are face to face with someone whose name you cannot recall:

All in all, it's what you do once you get past this awkward moment that will make all the difference. Express genuine interest in the people you're greeting, make them feel good about themselves, and they'll remember that, not your initial inability to remember their names.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

USAePay | Impact Paysystems | Electronic Merchant Systems | Inovio | Board Studios, Inc.