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Table of Contents

Lead Story

Health care: When will payments stake its claim?

News

Industry Update

Hats in the ring for ETA awards

All clear for Intuit, ECHO merger

California chomps on gift card leftovers

Acquiring today, a shapshot

L60 at odds with Pipeline

EC interchange ruling: Merchants applaud, MC digs in

Swipe 'n shred, self-service fraud foiler

Features

AgenTalkSM:
Terence Van Horn

Triton layoffs changes, challenges

Tracy Kitten
ATMmarketplace.com

ISOMetrics:
ISOMetrics

Views

Hot, hotter contactless and mobile

David Talach
VeriFone

Education

Street SmartsSM:
Winter profit-land

Dee Karawadra
Impact PaySystem

Drill down to the fine print

Jeff Fortney
Clearant LLC

B2B and B2G: The road ahead

Aaron Bills
3Delta Systems Inc.

POS system power

Maxwell Sinovoi
United Bank Card Inc.

Interviewing for quality

Curt Hensley
CSH Consulting

PCI compliance: Don't forget the little guys

Ken Musante
Humboldt Merchant Services

Company Profile

Credit Cash

New Products

Eco-friendly two-sided receipt printing

2ST thermal receipt printer
NCR Corp.

Wireless terminal for mobile pros

Blue Bamboo H50 POS terminal
Blue Bamboo

Inspiration

Clean slate, new fate

Miscellaneous

POScript

Departments

Forum

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

January 14, 2008  •  Issue 08:01:01

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Acquiring today, a shapshot

Sales is the core of acquiring. So, it shouldn't be surprising to learn that 73% of leading ISOs and acquirers intend to boost their investments in sales. It might surprise some folks, however, that in a market where new products continually emerge, an equally large number of organizations (73%) have no plans to increase product investments.

Fewer than two in 10, for example, consider mobile payments support an important factor in acquiring new merchant accounts; 82% see mobile payments as neutral or not at all important in account acquisition. These are some of the insights gleaned from new research by Aite Group. The consultancy held a recent webinar - titled The State of the Merchant Acquiring Industry - to showcase it latest research, and The Green Sheet was invited to attend.

The research, directed by Aite Analyst Adil Moussa, demonstrates just how difficult it can be to examine merchant acquiring trends. Moussa surveyed companies representing the top 80 acquirers, but responses came from just 11 of them. Moussa conceded the sample was small. "But we think these results are representative of the industry on these issues," he said.

Here are some highlights from the data presented during the Dec. 18 webinar:

"There's a huge opportunity to shift merchants away from face to face or telephone contact to a more automated form of interaction," Moussa said.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

USAePay | Impact Paysystems | Electronic Merchant Systems | Inovio