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Table of Contents

Lead Story

Renaissance in prepaid gifting

Ann Train

News

Industry Update

Retail outlook steady amid economic, political uncertainties

Heartland, SCA launch national security center

Samsung, Morpho boost selfie authentication

Visa, MasterCard move payments into fast lane

Washington update: more Choke Point, new cybersecurity push

Features

Taking your business to the next level - Part 1

The payment 'auth' dilemma

Global perspectives on mobile commerce

ISOMetrics:
Prepaid gift cards in the spotlight

Views

CFPB takes on prepaid cards, overdrafts, payday loans

Patti Murphy
ProScribes Inc.

Mobile payments, mobile wallets: Predicting consumer behavior

Brandes Elitch
CrossCheck Inc.

Societies bidding farewell to cash

Christoph Tutsch
Onpex GmbH

Education

Street SmartsSM:
Do you want a business or a job?

Jeffrey I. Shavitz
TrafficJamming LLC

The new world of chargeback management

Chris O'Donnell
Instabill Corp.

Recognize, react, adapt

Jeff Fortney
Clearent LLC

The one man show: We've done so much with so little

John Tucker
1st Capital Loans LLC

Company Profile

CardFree

New Products

Locate, manage, monitor BLE devices

Fathom
Rx Networks Inc.

Printing app, cloud services for mobile POS

PassPRNT
Star Micronics America Inc.

Inspiration

Get moving toward those goals

Departments

Letter from the editors

Readers Speak

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

March 14, 2016  •  Issue 16:03:01

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Readers Speak

Advice on referral selling

As a fan of The Green Sheet, I'd like to share my thoughts on referrals since they are integral to sales success. Many people have difficulty asking for help, and many entrepreneurs I interview have no idea what a referral is. For example, 80 percent of entrepreneurs surveyed believe getting to use someone's name in a phone call, basically a cold call where you are name dropping, is a referral. When I ask for a referral I request the referrer call ahead, gain permission and then do an email intro. I get to at least have the conversation 95 percent of the time.

A referral transfers trust from one relationship to another. Trust is the most critical factor in the sales process. Once you have established trust you must gain understanding and continue with your sales process. The bonus is that you have cut the selling time anywhere from 20 to 60 percent, according to Joanne Black, who is the leading authority on referral selling.

Every new professional you are referred to expands your network. Learning how to harness and develop these relationships and not "sell" to them is critical to growing your entire network. Your network is your personal goldmine. Why start over with new prospects and cold calling?

Economic and technological changes are creating an environment where customers are more educated than ever by the time you get to them. Most entrepreneurs have more leads than they need. It's distracting. The chances are you could mine all the business you need from your top five contacts. Take a quick look at your top five contacts on LinkedIn right now. Check out their connections. Look at all the interesting people one degree away from you.

Let your friends and colleagues know you are growing your business strategically. You are selecting the right kind of people to work with and you need their help.

Karin Bellantoni, Katalyst Agency

Speak out here

Why not dash off some thoughts on a trending topic in payments? Or sound off on an issue of vital concern to your business? We'd love to hear from you at greensheet@greensheet.com.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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