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Table of Contents

Lead Story

Fostering a payments culture of giving

News

Industry Update

EMVCo to improve standard for e- and m-commerce

New payments player teams with Dallas Cowboys

Google the latest billion-dollar settlement denier to sue Visa, MasterCard

Softcard hits another snag, lays off staff

Features

The IoT - fact or fiction?

Education key to mobile adoption

ISOMetrics:
Data breaches across America

Views

Risk worth the reward High-risk: A macro perspective

Jeffrey I. Shavitz
Alternative Merchant Processing Inc.

Retail, why bite the brand that feeds you?

Dale S. Laszig
DSL Direct LLC.

Education

Street SmartsSM:
Pushing the limits of sales seasonality

Tom Waters and Ben Abel
Bank Associates Merchant Services

ISO goes to court: What to expect

Adam Atlas
Attorney at Law

Techology tools and tips to grow your business

Vicki M. Daughdrill
Small Business Resouces LLC

Company Profile

Expansion Capital Group LLC

New Products

Intelligent choice for connected,upscale dining

Owl
OMNI Brain Lab

Portfolio management to protect revenue, prevent chargebacks

Cardholder Dispute Resolution Network
Verifi

Inspiration

The Internet of people

Departments

Readers Speak

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

January 26, 2015  •  Issue 15:01:02

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Inspiration

The Internet of people

Have you been hankering for a holster for your tablet and your smartphone? At this year’s International Consumer Electronics Show (CES), Tech Slinger, a company out of Grand Rapids, Mich., was pitching just such a tool. The sling puts your electronic devices where you need them: under your arms.

Or perhaps you’ve been waiting for a Segway-like scooter that you can ride hands free? At CES, another techno-gadget company, Montebello was advertising a scooter that does this. Standing on the auto-balancing board, you just curl your toes to make it go. Maybe the bicycle is your preferred mode of transport. CES had something for you as well. Volvo, in partnership with Ericsson and sports gear maker POC, displayed a car that gets a GPS signal from bicyclists that come too close, while at the same time alerting the bicyclist, via a series of vibrating lights on a connected bike helmet, when a car comes too close.

The expanding Internet of things

This year’s CES show demonstrated just how the “Internet of things” is expanding. Typically, the phrase “Internet of things” refers to a household in which most, if not all, electronic devices are connected and easily monitored. However, the Internet of things now includes devices outside the home. We won’t just be connected to our things in the house, but also to the things that surround us outside, as we travel from home to work, and back again.

For some, this is going too far. Do we really need to be connected everywhere, at every time, to every device? We’ve all seen, in any number of science fiction novels and films, the dark side of the development of the Internet of things. Whether we’re talking about the insane computer Hal 2000, the Terminator, or the Matrix, having humans connected to machines doesn’t always work out for the best in movie-land.

The need to put people first

The thing is to make sure our electronic things serve us, and not the other way around. We need to remember that the Internet of things is intended to benefit the Internet of people. We should certainly find ways to connect our devices, but only insofar as that helps humans connect better with one another.

I’m not suggesting that we go to war with our machines, but that we configure (or reconfigure) them for human use. Instead of creating devices only for the purpose of propitiating the technology gods, we could invent things that make human lives more livable and enjoyable, and connect people in more profound ways.

The development, marketing and sales of the wondrous devices at this year’s CES will impact the work of ISOs and merchant level salespeople. These inventions will likely drive sales and profits for merchants and their acquiring partners, but we need to be careful about the kind of business culture we are helping to create.

If it is a culture that prioritizes gadgets over people – the Internet of things over the Internet of people – we will eventually find ourselves in a world where our services, and the idea that what we do is service, is lost. Even the coolest, stickiest hyper-networked toys at CES can’t replace the value of personal service in a sales-focused industry like merchant acquiring.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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Spotlight Innovators:

North American Bancard | USAePay | Super G Capital LLC | Humboldt Merchant Services | Impact Paysystems | Electronic Merchant Systems