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Table of Contents

Lead Story

The $7.25 billion settlement proposal: What you need to know

News

Industry Update

New happenings at The Green Sheet

Kate Gillespie
The Green Sheet Inc.

Websites under fire for urging settlement rejection

U.K. rejects payment council for regulator

Virtual currency getting real world attention

Lawsuit claims user authentication patent infringement

Selling Prepaid

Prepaid in brief

Mobile wallets not catching on, yet

Prepaid prescribed for financial health

Views

Fed report shows mobile adoption soaring

Patti Murphy
ProScribes Inc.

Bud break in payments

Brandes Elitch
CrossCheck Inc.

Education

Street SmartsSM:
Paperwork in the digital age

Dale S. Laszig
Castles Technology Co. Ltd.

PII is not your mother's PCI

Ross Federgreen
CSR

Brobot strikes again

Nicholas Cucci
Network Merchants Inc.

Take command of consumer end-point devices

Mustafa Shehabi
PayCube Inc.

Stand out by being true to yourself

Jeff Fortney
Clearent LLC

Company Profile

National Processing Co.

New Products

Pocket-sized mobile printers

SM-S220i, SM-T300i
Star Micronics America Inc.

Reaching out to Level III clients

ePNBillPay with Level III Enhanced Data
eProcessing Network LLC

Inspiration

Use your emotions, not vice versa

Features

Get your message out, socially

Departments

Readers Speak

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

April 22, 2013  •  Issue 13:04:02

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Inspiration

Use your emotions, not vice versa

Genius is the ability to renew one's emotions in daily experience.
- Brian Tracy

As payment professionals, we all know how important it is to be in top form when interacting with merchants, partners and colleagues. We are, however, all emotional beings who experience a wide range of feelings. Often the emotions we experience are positive; they can energize us and spur us on to new heights in business and personal endeavors. Conversely, negative emotions sometimes arise that can cause us to make poor decisions, leading to actions that are detrimental to our well being.

Following are examples of situations in which strong emotions frequently surface:

Act when you're calm

When faced with circumstances like these, notice how you are reacting, allow yourself to experience the feelings that arise, but to be guided by them only if the actions they are pointing you toward are likely to lead to a satisfactory outcome.

It is gut-wrenching to lay off an employee, especially if the individual has been a loyal, productive member of your team. It's also difficult to confront someone who is behaving inappropriately in the office. And when you're experiencing personal difficulties, it takes extra effort to continue to perform at a high level at work.

There are no pat answers that soothe situations like these. But one thing is certain. You must deal with your emotions before you take action. Depending upon the situation, it could mean taking a few minutes to pause and think things over before you act, or it could mean consulting outside professionals to help you deal with the problem at hand.

So take your time, consider the emotionally charged situations that arise carefully and be respectful to all involved. Then you should be able to look back on your career with pride, knowing you made consistently clear decisions that were both smart and humane.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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