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Table of Contents

Lead Story

Social media reshaping the marketing landscape

News

Industry Update

SEPA moving forward incrementally

Square evolves but will it prevail?

V.me by Visa the answer or an answer?

Features

Research Rundown

A company built for its agents

Reach out and engage someone

Selling Prepaid

Prepaid in brief

Longevity, inclusion sought in new AML rules

Risks posed by extra links in prepaid value chain

Views

Money isn't what it used to be

Jeffrey I. Shavitz
Charge Card Systems Inc.

Education

Street SmartsSM:
EMV, are we there yet?

Bill Pirtle
C3ET Credit Card Consortia for Education & Training Inc.

'Tis the season of happy (hacker) days

Rich Running
SecurityMetrics Inc.

Pushing past roadblocks to success

Jeff Fortney
Clearent LLC

Game plan 2012

Karin Bellantoni
Blueprint SMS

Getting Level 4 merchants to the PCI doctor

Tim Cranny
Panoptic Security Inc.

Discipline and persistence pay off

Peggy Bekavac Olson
Strategic Marketing

Company Profile

SignaPay Ltd.

New Products

A virtual call and payment center

IVR Pay-by-Phone gateway
Global eTelecom Inc.

A cloud-based payment remedy for docs

Medical office billing/payment portal
Kareo Inc.

Inspiration

Giving - the scalable solution

Miscellaneous

2012 Calendar of events

Departments

Forum

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

December 12, 2011  •  Issue 11:12:01

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New Products

A virtual call and payment center

Product: IVR Pay-by-Phone gateway

Global eTelecom Inc., an electronic check processor and gift and loyalty card provider, recently partnered with IVR Technology Group LLC to deliver a virtual payment experience for automated clearing house (ACH) and credit card transactions. Blending ITG's interactive voice response and short message service with GETI's processing technology, ITG's IVR Pay-by-Phone gateway reportedly converts any phone into a virtual ACH and credit card payment terminal.

"This partnership with IVR Technology Group will substantially enhance payment processing options for GETI clients by integrating GETI solutions into the Pay-by-Phone virtual terminal," stated John Laurell, Vice President of Technical Operations at GETI.

GETI indicated one of the fundamental benefits for businesses using the Pay-by-Phone virtual terminal is the ability to certify Payment Card Industry Data Security Standard compliance, because the system does not store credit card data over the VoIP network.

The IVR application accepts a mixture of voice telephone input and touchtone keypad selection and offers appropriate responses in the form of voice, fax, email and other media formats. The company describes IVR technology as a personalized call experience that combines a virtual receptionist, secretary, operator and customer service representative in one package.

Users of the IVR terminal are provided a dedicated dial-in phone number, and a company-specific message greets customers choosing to pay by phone. Callers are given customized instructions on how to complete electronic payments in accordance with NACHA - The Electronic Payments Association and GETI guidelines.

Among the features included are text-to-speech, voice print verification, customer name and address capture, and call support.

"Partnering with ITG offers us the opportunity to provide our resellers and their end-user customers with the ability to field customer service calls for payment processing 24 hours a day," Laurell said.

Because the platform supports a variety of system-to-system interfaces, including integration with existing IVR systems and customer management software, gateway operation requires no additional equipment or software, GETI noted. ITG stated its platform was designed to integrate with existing data sources and the web as a means for driving business efficiency, improving employee productivity and enhancing the caller experience.

The company also believes businesses using the IVR Pay-by-Phone gateway realize an immediate return on investment because upfront capital expenditures are unnecessary.

Global eTelecom Inc.
866-307-1627
www.globaletelecom.com

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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