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Table of Contents

Lead Story

Getting a jump on the holiday season

News

Industry Update

PCI SSC releases new encryption requirements

Data security an ongoing concern

Google Wallet rollout generates questions

PayPal staking claim in mobile payments sphere

Trade Association News

Features

Seven steps to merchant success in recurring payments

Research Rundown

Meet The Expert: Andrew Altschuler

Selling Prepaid

Prepaid in brief

Nexon expands game card concept with Karma

Western Union enhances options at the POS

Views

Kick complacency out the door

Brandes Elitch
CrossCheck Inc.

Education

Street SmartsSM:
The ABCs of SAQs

Bill Pirtle
MPCT Publishing Co.

Reinvigorating the merchant club

Steve Norell
US Merchant Services Inc.

Trust in transparency

Jeff Fortney
Clearent LLC

Inspiration for women in payments

Peggy Bekavac Olson
Strategic Marketing

U.S. EMV implementation

Tim Cranny
Panoptic Security Inc.

Company Profile

First Annapolis Consulting Inc.

New Products

Look, Mom and Pop, no paperwork

CB App Express
Merchant Warehouse

An automation tool for walk-in payments

PayItFast
US Dataworks Inc.

Inspiration

Claim the podium

Miscellaneous

2011 Calendar of events

Departments

Forum

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

October 10, 2011  •  Issue 11:10:01

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Inspiration for women in payments

By Peggy Bekavac Olson

I participated in something truly amazing recently - the largest gathering of women in payments ever assembled for the purpose of networking, personal development, camaraderie and celebration. More than 150 women, representing over 50 companies in our industry, attended the Women's Network in Electronic Payments (W.net) Annual Career Leadership & Summit at the Hyatt Regency in Atlanta. The event, billed as Sharpening Your Leadership Style and Staying Relevant in Today's Workforce, was right on target: staying true to the stated goals of guiding personal and professional skills development while providing education on key industry, business and women's issues.

Stellar presentations

Pam Joseph, Vice Chairman of US Bancorp Payment Services and Chairman of Elavon Inc., got the ball rolling with her state of the industry address. Joseph shared her thoughts and views of what's happening in payments and the global economy today.

She emphasized mobile as the area she feels holds the greatest promise for business and career opportunity. Joseph was reluctant to talk much about herself, so Beth Blaisdell, Senior Vice President of Payment Solutions for Elavon, got the crowd roaring with her take on Joseph's personal life, which included good-natured quips about her family and friends.

A trifecta from Sage Payment Solutions - Chris Scappa, Senior Vice President of Operations; Lisa Cohn, Director of Operations; and Irene Lovewell, Senior Training Advisor - conducted the Going the Extra Mile workshop. They shared stories of women who have gone above and beyond what's expected to be successfully positioned for career advancement. They also engaged the audience in career planning and ongoing growth and development activities.

During Show Me the Money, Margaret Weichert, Managing Director at Market Platform Dynamics, explained how innovation in the payments industry is driving a host of new business models. Weichert highlighted several new technologies that could create opportunity and value for traditional industry players, and profiled innovations that could be disruptive and give well-known payment companies a run for their money.

Wisdom from Coca-Cola

Wendy Clark, Senior Vice President of Integrated Marketing Communications and Capabilities for The Coca-Cola Co., was the keynote speaker. During The Path to Success: Lift as you Climb, Clark quoted a McKinsey Co. study indicating the most important corporate resource over the next 20 years will be talent: smart, sophisticated business people who are technologically literate, globally astute and operationally agile.

She also cited Sylvia Ann Hewlett, founding President and Ripa Rashid, Executive Vice President at the Center for Work-Life Policy. Their belief is that the face of top talent in emerging markets during the coming decade will most likely be that of a woman.

One of Coca-Cola's corporate priorities is to achieve true diversity through recruiting, developing and advancing women in the workplace.

Clark said the company has a strong pool of women in low- to mid-level job grades, but the company is far from reaching its workforce goal of 50 percent men and 50 percent women at all levels of the organization by 2020. Coca-Cola hopes to reach equality by retaining existing female talent, recruiting women into key open roles and developing a pipeline of ready-now and ready-future female candidates.

Clark discussed several changes she believes need to take place to increase women's leadership at Coca-Cola and elsewhere. Her remarks were valid and compelling; the ones that resonated most with me were:

Clark dismissed the term "work-life balance," preferring "life integration" as a goal women should aspire to achieve. She offered these eight life integration tips:

  1. Be both planned and flexible.

  2. Commit to reality and know your limits.

  3. Be in the present at full attention, not preoccupied with multitasking.

  4. Integrate personal and professional priorities into as many activities as possible.

  5. Seek feedback from all sources.

  6. Take ownership in your endeavors.

  7. Appreciate the journey.

  8. Pay it forward by joining groups like W.net.

Lessons learned

In today's competitive work environment, education and experience are no longer enough to secure your position. Business attire, etiquette, communication skills and social acumen are all equally important. During Building Your Professional Brand, Barbara Roeber, Senior Vice President of Business Development at First Data Corp., shared insights on how to showcase unique personal attributes and maximize visibility to spur career progression. Joan Herbig, Chief Executive Officer of ControlScan, tackled Organizational Savvy: Career Lessons Learned. She explained that she's acquired important lessons from each company she's worked for that encompass culture, change, markets and business models. Herbig offered these guidelines to increase organizational savvy:

  1. Get on the bus with the right people.

  2. Listen more than you talk.

  3. Stay outside your comfort zone.

  4. Check your arrogance at the door.

  5. Make no excuses.

  6. Break problems into three actionable items.

  7. Identify what you should start doing, stop doing and keep on doing.

  8. Have no fear.

  9. Find opportunity in chaos.

  10. Work hard, have fun and don't take yourself too seriously.

The event concluded with a panel of industry executives from emerging payment technology companies that included Will Wang Graylin, Chief Executive Officer of ROAM Data Inc.; Kathleen Hutchison, Senior Director for Global Risk Management at PayPal Inc.; Tammy Schuring, Vice President of Sales for Voltage Security Inc.; and Debra Stone, Associate Director of New Technologies for Verizon Wireless.

Panel members identified hot jobs available today, predicted hot jobs of the future, detailed the background and experience they feel is necessary to secure these positions and discussed how women can position themselves to take advantage of these opportunities.

In addition to the superb agenda, the summit provided ample opportunities for networking, fun and celebration. Winners of this year's W.net Driving Improvement via Action (DIVA) awards were First Data for diversity; Atlanta for strongest LINC; and Elizabeth Pike, Director of Sales Recruiting at Heartland Payment Systems Inc., for spirit. A silent auction raised thousands of dollars for future programming and activities.

The W.net Career & Leadership Summit was a resounding success. I am in awe of the caliber of speakers and attendees assembled, and feel privileged to have been a part of this inspiring and transformational event.

Peggy Bekavac Olson founded Strategic Marketing, a full-service marketing and communications firm specializing in financial services and electronic payment companies, after serving as Vice President of Marketing and Communications for TSYS. She can be reached at 480-706-0816 or peggyolson@smktg.com. Information about Strategic Marketing can be found at www.smktg.com.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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North American Bancard | USAePay | Super G Capital LLC | Humboldt Merchant Services | Impact Paysystems | Electronic Merchant Systems