The Green Sheet Online Edition
August 13, 2007 • Issue 07:08:01
Outsource the chargeback confusion
Chargeback. In the payments industry, it's a
four-letter word. Beyond a doubt, chargebacks
are like migraines for merchants and the ISOs
and merchant level salespeople (MLSs) who
But what's the alternative? Give up on the receipt
tracking and transaction monitoring required to fight
chargebacks, and lose money as a result?
That's not realistic. So, the only choice has been to endure
the tedium and frustration of it all.
Maryland-based ChargebackAudit LLC has an alternative.
The company's Chargeback Dispute Management
System is Web-based and offers outsourced chargeback
management services to ISOs, MLSs, processors
The company's goal is to eliminate, or significantly
reduce, chargeback losses by implementing measures
to avoid unnecessary chargebacks, as well as enable
merchants to quickly respond to chargebacks.
- Case management: This service manages and tracks
disputed cases from retrieval stages to arbitration.
Clients receive e-mail updates. Online tracking is
also available so merchants can keep tabs on cases
24/7. The company's Web site uses 128-bit secure
sockets layer (SSL) encryption to protect all personal
and business data.
- Help desk: Reps at the help desk field questions,
recommending the best way to respond to specific
chargeback cases. They also answer more general
- Document review: Experts review business documents
to evaluate whether they protect merchants
against chargebacks. The review team also recommends
any necessary changes.
- Audit: This consists of a comprehensive review
of a merchant's business practices to spot areas
that are vulnerable to chargebacks. Then, auditors
help implement procedures to eliminate potential
sources of chargeback losses.
ChargebackAudit is recruiting ISO and MLS partners
who wish to outsource their dispute services. Partners
earn commissions and monthly recurring revenue based
on the levels of service merchants choose.
Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.