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Table of Contents

Lead Story

Securing a place for EMV in the USA

Patti Murphy
The Takoma Group

News

Industry Update

PCI seeks ISO nominations for advisory board

A new wave of mobility

Defying the dragons

Cyber security concerns

Features

GS Advisory Board:
Game changers for 2011 - Part 1

The power of selling at the top

Research Rundown

Selling Prepaid

Prepaid in brief

A phone card opportunity calls

Jeffrey Shavitz
Charge Card Systems Inc.

Will gift cards no longer be sold in New Jersey?

Views

What does a processor do?

Brandes Elitch
CrossCheck Inc.

Education

Street SmartsSM:
Gaining wisdom from mistakes

Ken Musante
Eureka Payments LLC

Approaching Asia

Donna Sesto Neary
Payvision

Leads, leads, leads - Part 1: Lead generation

Peggy Bekavac Olson
Strategic Marketing

PCI vendor selection

Tim Cranny
Panoptic Security Inc.

The risks of riding the gravy train

Jeff Fortney
Clearent LLC

Company Profile

USA ePay

New Products

Receipt paper takes on the rainbow

Colored receipt paper rolls
POS Supply Solutions

Inspiration

Thriving in a multicultural environment

Departments

10 Years ago in
The Green Sheet

Forum

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

February 14, 2011  •  Issue 11:02:01

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Inspiration

Thriving in a multicultural environment

Culture is the widening of the mind and of the spirit.
- Jawaharlal Nehru

In our always-on, instant-access, globally connected world, payment professionals in the United States find ourselves doing business not only with people who have settled in our great land from all over the world, but also, increasingly, with diverse individuals doing business with us from their native lands.

This presents great opportunity for those of us willing to explore cultures and religions that differ from our own. Some of us are already comfortable interacting with people of diverse backgrounds. But if you're new to this, don't fret. Here are four tips to help you along the multicultural business highway.

Four tips for breaking barriers

  1. Learn about other religions and cultures: A little research goes a long way when it comes to cultural understanding. If you want to do business with an immigrant merchant who has set up shop in your area, read up on the history and current events of the merchant's country of origin.

    There may be conditions there that led to his or her move. Understanding such forces can help you establish rapport. And once you've broken the ice, ask sincere questions about the merchant's business and way of life.

  2. Don't accept stereotypes: If you're thinking of establishing partnerships in a new region, but you've heard negative rumors about the people who live there, don't take the stereotypes to heart.

    Think of untrue characterizations people outside of your own group have voiced about your culture or religion, and you'll realize how these rigid statements and beliefs can seriously hamper the development of meaningful business and personal relationships.

  3. Always be respectful: Establishing a working relationship with people from different cultures can take time. Be respectful if prospects keep their distance for longer than you think is reasonable. Don't pressure them.

    And never belittle their fears or beliefs. They are likely waiting to open up until you have sufficiently demonstrated that you are someone they can trust. Showing respect is part of gaining that trust.

  4. Remember, people are people: No matter what a person's religion, race or country of origin is, no matter how peculiar or inscrutable someone may seem to you, the truth is that we all, as human beings, have far more in common than we have differences. We have the same basic drives and aspirations. It is not difficult to relate to people of different beliefs and cultures if you keep in mind our common humanity.

Interacting with people from around the world, hearing stories from far off lands, and learning melodic phrases from different languages can all enhance our businesses and enrich our lives. Let yourself enjoy it.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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North American Bancard | Harbortouch | USAePay | IRISCRM.COM | Humboldt Merchant Services