In our always-on, instant-access, globally connected world, payment professionals in the United States find ourselves doing business not only with people who have settled in our great land from all over the world, but also, increasingly, with diverse individuals doing business with us from their native lands.
This presents great opportunity for those of us willing to explore cultures and religions that differ from our own. Some of us are already comfortable interacting with people of diverse backgrounds. But if you're new to this, don't fret. Here are four tips to help you along the multicultural business highway.
There may be conditions there that led to his or her move. Understanding such forces can help you establish rapport. And once you've broken the ice, ask sincere questions about the merchant's business and way of life.
Think of untrue characterizations people outside of your own group have voiced about your culture or religion, and you'll realize how these rigid statements and beliefs can seriously hamper the development of meaningful business and personal relationships.
And never belittle their fears or beliefs. They are likely waiting to open up until you have sufficiently demonstrated that you are someone they can trust. Showing respect is part of gaining that trust.
Interacting with people from around the world, hearing stories from far off lands, and learning melodic phrases from different languages can all enhance our businesses and enrich our lives. Let yourself enjoy it.
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