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Table of Contents

Lead Story

A roadmap to GS Online

News

Industry Update

The PA DSS deadline looms

Global anti-fraud tool on the horizon

First Data charts the rise of fraud as a service

Feedback from CAPP exercise proves informative

Features

Guiding merchants toward honest processing partners

Research Rundown

Selling Prepaid

Prepaid in brief

Prepaid's relevancy for mass transit reaffirmed

Perspective on the 'gift' economy

Thom Aldredge
World Gift Card

Views

Could the future of micropayments be Square?

Patti Murphy
The Takoma Group

Margin compression: What's goin' on?

Brandes Elitch
CrossCheck Inc.

Education

Street SmartsSM:
What does a merchant get for a PCI fee? - Part 2

Ken Musante
Eureka Payments LLC

Beyond professional courtesy

Dale S. Laszig
Castles Technology Co. Ltd.

Succeeding at PCI compliance - Part 2: Executing an effective pilot program

Dawn M. Martinez
First Data Corp.

Training to go global

Caroline Hometh
Payvision

Eight keys to a great first impression

Nicholas Cucci
Network Merchants Inc.

Company Profile

Retail Cloud

New Products

Check guarantee on the go

EZVerify
EZCheck

Easy to use, hosted gateway

Fusebox
Elavon Inc.

Inspiration

Dig for gold, revisit your portfolio

Departments

10 Years ago in
The Green Sheet

Forum

Resource Guide

Datebook

Skyscraper Ad

The Green Sheet Online Edition

June 28, 2010  •  Issue 10:06:02

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Beyond professional courtesy

By Dale S. Laszig

The term "professional courtesy" can be traced back to the times of Hippocrates, when physicians treated each other's families at no charge. The practice has evolved over the centuries to embrace a broader definition of special favors. Professional courtesy in the payments industry may include waiving cancellation and restocking fees and extending introductory offers to new customers.

Another important kind of professional courtesy is the way we treat each other in the workplace. Elizabeth L. Post, granddaughter-in-law of Emily Post, defines the golden rules of business as people "helping each other across all levels and treating one another with courtesy and thoughtfulness."

On-the-job conduct is just as important as industry experience and product knowledge. Elizabeth Post wrote in the introduction to Emily Post on Business Etiquette, "Whether you are making a first impression during a job interview or representing your company to others, your manners are often counted as highly as your knowledge of your subject matter or your brilliance in the conference room."

Six rules to follow

In times of economic uncertainty merchant level salespeople (MLSs) can establish credibility and help restore trust in financial service institutions by incorporating the following six rules into their personal and professional lives.

The art of the deal

How would you like to be remembered by your colleagues, co-workers and customers? Hippocrates left us a multifaceted legacy of best practices, professional courtesy, and the Hippocratic Oath, a timeless message that's relevant for all professions, including ours. An updated version of the oath, which I found at www.pbs.org/wgbh/nova/doctors/oath_modern.html, was written by Louis Lasagna in 1964 and is used today in many medical colleges. It states:

Let's honor the pathfinders who went before us in the payments industry and remember that there is also an art to selling merchant services. And let's make professional courtesy mean a good deal more than just a good deal.

Dale S. Laszig is Vice President of Sales in the United States for Castles Technology Co. Ltd., a manufacturer and global provider of smart card, contactless and POS solutions. She can be reached at 973-930-0331 or dale_laszig@castech.com.tw.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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