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Table of Contents

Lead Story

Expanding options through microfinance

Patti Murphy
The Takoma Group


Industry Update

Indictment for gambling processor

EPX, joining end-to-end and tokenization

Be the miracle

A silver anniversary for Fiserv

PCI SSC reaches Iron Mountain appoints new director


Payments on the edge: A conversation with Conrad Sheehan

The irrational truth of customer behavior

Industry Leader

Paul R. Garcia –
Apple thriving close to the tree

Selling Prepaid

Prepaid in brief

A new kind of smart card

A smarter way for the government to pay?

Card payments for caregivers


Financially strapped boost payment alternatives

Patti Murphy
The Takoma Group

Accounts receivable processing and the ISO revenue model

Brandes Elitch
CrossCheck Inc.


Street SmartsSM:
Blackjack savvy applied to merchant acquiring

Jon Perry and Vanessa Lang

How to do effective performance appraisals

Vicki M. Daughdrill
Small Business Resources LLC

Processing continuity: Threats and remedies

Dale S. Laszig
DSL Direct LLC

An operational look at improving sales force training

Deana Sellens
Take Charge Business Consulting LLC

Company Profile

M2 Global Ltd.

New Products

Flag and filter online payments

Shop BuyVoice
Planet Payment Inc.

Merchant management minus tech troubles

Hosted Download Management Service
POS Portal Inc.


Reflect that glory



Resource Guide


A Bigger Thing

The Green Sheet Online Edition

August 24, 2009  •  Issue 09:08:02

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Reflect that glory

He gives twice who gives quickly.
Italian proverb

One goal for most ISOs and merchant level salespeople (MLSs), aside from closing merchant accounts and generating revenue streams, is being acknowledged for their triumphs and successes. And while it is gratifying to receive validation for quality performance and career milestones, it is equally important - if not more so - to share the limelight with others.

When actors win awards or athletes receive accolades, the wise ones thank their colleagues and recognize they wouldn't be receiving honors without the help of the people supporting them. Making a point to recognize those who have helped you succeed is no less important for you, as ISOs and MLSs.

After all, values in action such as practicing the golden rule, committing random acts of kindness and recognizing the good in people are the common threads that give us our sense of humanity.

Mirror success

Effective leadership demands humility, as well as the ability to delegate authority and turn to others for wise counsel and expertise. Shifting the spotlight to colleagues or staff can empower future leaders in ways no other strategy can.

It is human nature to feel encouraged when a superior appreciates a job well done, whether the kudos come verbally or in writing. It is imperative to look for the best in others without regard to status or role. Doing so is not only a tremendous motivator, but it also helps reinforce desired outcomes.

People, for the most part, just want to know that others care about them, that their efforts have meaning and purpose. Focusing on the strengths of colleagues instead of dwelling on their flaws contributes to conviviality and balance in the workplace. It also fosters a sense of accomplishment in those being appreciated while revealing a side of a manager or colleague that might not otherwise come to light.

Conversely, there is no quicker way to deflate motivation and ruin that "we're all in it together" spirit than for a superior to take credit for something an employee or colleague does.

Praise wisely

There are many ways to acknowledge a job well done. Some employees are comfortable with public pronouncements; others prefer private communication. Tailor reinforcement to each individual. A person's ability to receive praise is as distinct as one's learning style and personalty. It is also important to remember that commending someone should be done in a timely, specific and personal way.

So, take the time to witness and applaud someone else's achievements as they happen - in real time. This will not be practical in all situations, but when circumstances permit, it shows you are paying attention and that you are genuinely interested.

Here are some other ideas on how to effectively deliver praise:

Light the way

Remember, no company can thrive without building harmony and instilling self-worth among its staff. And it takes infinitely less energy to let others know they are important than to seek recognition for your own accomplishments. To give without counting the cost and to put others first can lead to a greater sense of satisfaction than anything you might achieve for yourself individually.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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