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Table of Contents

Lead Story

Expanding options through microfinance

Patti Murphy
The Takoma Group


Industry Update

Indictment for gambling processor

EPX, joining end-to-end and tokenization

Be the miracle

A silver anniversary for Fiserv

PCI SSC reaches Iron Mountain appoints new director


Payments on the edge: A conversation with Conrad Sheehan

The irrational truth of customer behavior

Industry Leader

Paul R. Garcia –
Apple thriving close to the tree

Selling Prepaid

Prepaid in brief

A new kind of smart card

A smarter way for the government to pay?

Card payments for caregivers


Financially strapped boost payment alternatives

Patti Murphy
The Takoma Group

Accounts receivable processing and the ISO revenue model

Brandes Elitch
CrossCheck Inc.


Street SmartsSM:
Blackjack savvy applied to merchant acquiring

Jon Perry and Vanessa Lang

How to do effective performance appraisals

Vicki M. Daughdrill
Small Business Resources LLC

Processing continuity: Threats and remedies

Dale S. Laszig
DSL Direct LLC

An operational look at improving sales force training

Deana Sellens
Take Charge Business Consulting LLC

Company Profile

M2 Global Ltd.

New Products

Flag and filter online payments

Shop BuyVoice
Planet Payment Inc.

Merchant management minus tech troubles

Hosted Download Management Service
POS Portal Inc.


Reflect that glory



Resource Guide


A Bigger Thing

The Green Sheet Online Edition

August 24, 2009  •  Issue 09:08:02

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New Products

Merchant management minus tech troubles

Product: Hosted Download Management Service

ISOs generally have two options for managing their computer-based merchant profiles, on which the assorted data of their various merchants are stored and updated. One is to assume the task themselves; the other is to outsource it to a processor.

According to Nicolas Alezeau, Business Development Manager for payment technology provider POS Portal Inc., both avenues have significant drawbacks.

ISOs that outsource the work of profile management surrender a high degree of control, face considerable delays to modifying merchant data and run the risk of errors from botched communication.

Those that manage their own profiles bear the high costs of technology implementation and the associated information technology work.

"Generally ISOs, when they grow to a certain size, they start wanting to have more control of their merchant base and the ability to modify those profiles," Alezeau said.

"On occasion, they may have a merchant that's just taking Visa and MasterCard, and they'd like them to be able to accept American Express and Discover - and that requires a change at the point-of-sale terminal and at the profile level. For them to submit that request [to a processor], that can take up to 24 to 48 hours if they outsource it to the processor."

Better alternative

A new product from POS Portal called Hosted Download Management Service provides a separate alternative. According to Alezeau, the service allows ISOs to manage their profiles in real time but relieves them of the technology burden that merchant oversight normally entails.

Rather, POS Portal hosts the technology necessary to create and modify merchant profiles - requiring ISOs only to register and create accounts but allowing them to modify those accounts as quickly and easily as if the technology were their own.

"It's kind of like real estate," he said. "You have your account, or your space in your system ... and you can build your space with your applications that you want, and we host the infrastructure and we give you support."

Different terminal, different download

Making profile management even more difficult is the fact that terminals issued by different companies require entirely separate programs, Alezeau noted. For example, ISOs that oversee one merchant with a Hypercom Corp. terminal and another with a Verifone terminal typically need to download two separate programs. No single download is compatible with both.

Whereas the Hosted Download Management Service contains programs supporting all the different terminals. For an ISO that signs in, "you go to one Web site, and it looks the same every time," Alezeau said. "You have a drop-down list where you select Verifone or Hypercom or Nurit, and then it's the same Web page. It's easy training one of our clients."

Lastly, the service gives ISOs an upsell opportunity to other ISOs seeking control of their own portions of merchant accounts.

"[ISOs] pay a user account fee, but they can use that as an enabler to make additional revenue on their side, depending on their business model," Alezeau said. "They can give their sales agent or a smaller ISO the capability to say, 'Hey, do you want to be able to build your own downloaded profiles? It'll cost you x.' We're not able to partition that out, but it's still under the umbrella."

POS Portal Inc.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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