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Table of Contents

Lead Story

Do you speak payments?

News

Industry Update

Bob Carr takes the encryption lead at IAPP

PCI SSC broaches possible changes

Aite identifies industry challenges

BofA, First Data give birth to BAMS

Features

AgenTalkSM:
Bruce Reisman

GS Advisory Board:
Vertical market virtues - Part I

ISOMetrics:
Acquiring by the numbers

Selling Prepaid

Prepaid in brief

Cabbies moved to plastic

'Obolize' that card

Gift card legal perils - Part 1

Views

Where there's avarice, there should be ire

Biff Matthews
CardWare International

Hard-to-place merchants:
An untapped opportunity

Jeffrey I. Shavitz
Charge Cards Systems Inc.

Pulling the PIN on older systems

Scott Henry
VeriFone

Education

Street SmartsSM:
Independents Day

Jon Perry and Vanessa Lang
888QuikRate.com

PCI: The merchant experience

Tim Cranny
Panoptic Security Inc.

Target portfolios for increased profits, merchant retention

Christian Murray
Global eTelecom Inc.

Smart specialization

Jeff Fortney
Clearent LLC

Company Profile

checXchange Money Transfer Systems Inc.

New Products

Portable card swipe

POS app for BlackBerry
Merchant Warehouse

New Optimum family member

Optimum T4205
Hypercom Corp.

Inspiration

Revisit your resolutions

Departments

Forum

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

July 13, 2009  •  Issue 09:07:01

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Forum

Top acquirers, please

The last list of top U.S. acquirers was published in which back issue? And on PDF, what category would I pursue for this?

Thanks,
Jack Simpson

Jack,

You'll find our most recent listing of top U.S. acquirers in our December 2008 GSQ.

To find the issue, click on "Publications" from our home page (www.greensheet.com). Then click on "GSQ - Current Issue." Archived issues are listed in the left-hand column of the page that appears. Click "2008:v11." Then scroll down the page to "GSQ v11n4," and click on the cover image. It shows a blue bankcard on a red background. This will take you right to the PDF. A list of the top seven bankcard acquirers is on page 11.

Editor

From GS Online's MLS Forum

The premier online network for payment pros


GS Online MLS Forum member Paul_ecap recently asked the following:

Does anyone know of, or has anyone tried, using a [third-party] company to review your residual reports for accuracy? I have noticed that some months our volume increases significantly, but our residuals go down or stay the same; other months our volume decreases, but our residuals jump way up. ... Most of us can agree that residuals are our most important revenue stream. Any thoughts or advice?

In response, faithm recommended TCB Consulting Inc.'s work. Others offered thoughts about doing the task in-house. Here's what they had to say:

The reporting I get each month is so detailed that I would never need anyone else to look at it, especially since I can break my report down to specific card types. What type of reporting are you currently getting each month? Is it not very detailed? What does it show?

- K-Wags

When I was in the hotel business 20 years ago, I learned to read spreadsheets, and it is not easy. ... Most ISOs' [reports] have coding in them, so you can copy [and] paste or view the codes. One thing for sure is that, in most cases, simple math is all you need to know. Another thing I learned is "figures don't lie, but liars sure can figure." If the residual is detailed or not, as long as you know your costs you can spot-check a few merchants and tell if things are correct.

I always look over each spreadsheet that I get and if there are any errors, or if I think there is an error, I contact the processor/bank ASAP and go over it with them. I have heard a few things over the years such as "you are one of the only reps that ever calls about residuals" and "you are one of the only reps that knows how to read a spreadsheet." The disadvantage we have is that every company uses different software and that in itself is a problem.

- Ccguy

We review all residual payment calculations each month. We continue to be amazed at the errors we find. We eventually are paid the correct amounts by the bank/ISO, but only after we bring it to their attention. Two interesting points: 1) It is rare that the error is ever in our favor; 2) It is even more rare that the error is brought to our attention.

- schafle

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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