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Table of Contents

Lead Story

Diverse perspectives on end-to-end encryption

News

Industry Update

PPISC urges solidarity for security

Red Flag enforcement delayed

Minding merchants' identities

Economic indicators suggest cautious optimism

MasterCard interchange rates as of April 2009

Features

AgenTalkSM:
Bob Dickerson

Small business remote deposit capture: Will ISOs claim the market as they have done with credit card

Bob Meara
Celent LLC

Selling Prepaid

Prepaid in brief

A new passport for the corporate world

Loyalty is closed-loop gift card's 'second wind'

Control your destiny, manage your program

Views

Use checks to open new verticals

Patti Murphy
The Takoma Group

Education

Street SmartsSM:
Developing your elevator speech

Jon Perry and Vanessa Lang
888QuikRate.com

Ten ways to juice your business

Michael Dotson
Worksmart Media Group

Pitfalls to avoid in acquiring relationships

Adam Atlas
Attorney at Law

The POS trifecta

Dale S. Laszig
DSL Direct LLC

Look to the stars

Vicki M. Daughdrill
Small Business Resources LLC

Company Profile

Infinity Payment Systems

New Products

Flag and filter online payments

Advanced Fraud Detection Suite
Authorize.Net

Outsourced residual computing

EZPay ISO Portal
Company: ePayware Inc.

Inspiration

May the forgiving force be with you

Departments

Forum

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

May 25, 2009  •  Issue 09:05:02

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New Products

Flag and filter online payments

Product: Advanced Fraud Detection Suite

An online fraud detection service from Authorize.Net, a subsidiary of e-commerce payment management company CyberSource Corp., aims to help online merchants reduce both the acceptance of fraudulent payments and rejection of legitimate ones.

The service, Advanced Fraud Detection Suite (AFDS), is hosted software that employs 12 fraud-detecting "filters" - criteria used to scan online purchasing information for discrepancies and other dubious input. It is an updated version of the company's Fraud Detection Suite launched in 2005.

"It's almost an arms race against fraudsters out there," said David Schwartz, Senior Director of Marketing for CyberSource. "This is really version 2.0."

Feature-rich

Among the detector's new offerings is a filter that compares the purchaser's shipping address against the one on file with the credit card issuer, a filter that compares the shipping address with the Internet Protocol address of the purchaser's computer, and one that allows merchants to flag orders coming from specific regions or countries.

"For example, a lot of fraudulent transactions are coming out of Nigeria, so [a merchant] could go, 'I don't want to ship any orders to the African continent,'" Schwartz said. "Or you could drill down and say, I'm willing to ship anywhere in Africa except Nigeria."

The company also offers its Daily Velocity filter for free, which alerts a retailer if its transaction volume is abnormally high in a given time period. (It is available even to merchants not subscribed to the Detection Suite.)

The feature, like others within AFDS, is customized to each merchant - based, in this case, on a merchant's typical transaction volume.

"If a merchant knows, for example, that he's getting 20 transactions a day, if he all of a sudden gets 50 transactions, that's yellow-flagged that somebody may be testing stolen credit card numbers," Schwartz said.

"It's one of the most common frauds merchants are impacted by, which is just testing stolen credit cards on a payment program," he added.

Merchant control

However, the merchant - not the fraud detection software - makes the final decision about each transaction, Schwartz said.

Suspicious transactions are not rejected by the software but "flagged for review" - meaning the merchant is notified and can choose to do his or her own detective work.

Schwartz said that usually involves a quick phone call to the purchaser.

"We've added these additional tools so they can flag the transaction and manually review it, so that hopefully they're catching any fraudulent transactions, but also, if it's legitimate, they're not giving up that business," he said.

"We have several filters that look at orders that are billed to one address and shipped to another address, and there may be very legitimate reasons for that," he added. "Somebody may be shipping an order to their office or shipping a gift to somebody.

But the merchant could be particularly concerned if the order is placed in the United States but shipped overseas."

Schwartz said the ultimate goal of Authorize.Net is to eliminate merchants having to manually review their orders. He noted that e-commerce merchants of all sizes are subscribers, but small merchants are the company's "sweet spot."

Authorize.Net
801-492-6450
www.authorize.net

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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