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Table of Contents

Lead Story

Diverse perspectives on end-to-end encryption

News

Industry Update

PPISC urges solidarity for security

Red Flag enforcement delayed

Minding merchants' identities

Economic indicators suggest cautious optimism

MasterCard interchange rates as of April 2009

Features

AgenTalkSM:
Bob Dickerson

Small business remote deposit capture: Will ISOs claim the market as they have done with credit card

Bob Meara
Celent LLC

Selling Prepaid

Prepaid in brief

A new passport for the corporate world

Loyalty is closed-loop gift card's 'second wind'

Control your destiny, manage your program

Views

Use checks to open new verticals

Patti Murphy
The Takoma Group

Education

Street SmartsSM:
Developing your elevator speech

Jon Perry and Vanessa Lang
888QuikRate.com

Ten ways to juice your business

Michael Dotson
Worksmart Media Group

Pitfalls to avoid in acquiring relationships

Adam Atlas
Attorney at Law

The POS trifecta

Dale S. Laszig
DSL Direct LLC

Look to the stars

Vicki M. Daughdrill
Small Business Resources LLC

Company Profile

Infinity Payment Systems

New Products

Flag and filter online payments

Advanced Fraud Detection Suite
Authorize.Net

Outsourced residual computing

EZPay ISO Portal
Company: ePayware Inc.

Inspiration

May the forgiving force be with you

Departments

Forum

Resource Guide

Datebook

A Bigger Thing

The Green Sheet Online Edition

May 25, 2009  •  Issue 09:05:02

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Inspiration

May the forgiving force be with you

To forgive is to set a prisoner free and discover that the prisoner was you.
Lewis B. Smedes

You're sitting by the pool, relaxing after a long day of calling on merchants, answering e-mails and placing phone calls. Overall, it was a good day. You even signed a merchant agreement with a regional chain store.

But your knuckles turn white as you clench a glass of iced tea. You take a sip. It tastes bitter. You put the glass down and clench your jaw at the sound of children playing in your neighbor's yard. What happened to your serenity?

Was it the merchant level salesperson (MLS) who stole one of your accounts yesterday? How about the merchant who berated you as he shooed you out the door because he'd been burned long ago by an MLS with few scruples? Did these folks steal your peace of mind?

Hardly. They didn't steal your tranquility. If anything, you allowed them to take it.

Or maybe you aren't trying to pin your dissatisfaction on someone else. Perhaps you've been beating yourself up because you delayed returning the call of a merchant who needed your immediate help with a malfunctioning POS system, and your relationship suffered accordingly.

Or maybe you went drinking with colleagues before you made your quota of sales calls last week and have fallen further behind in prospecting ever since.

What's really in your craw?

Whatever the reason, there you are. Stewing. You have all the creature comforts you could ask for, and you're not enjoying them. What gives? It could be a lack of forgiveness.

For many of us, it is difficult to forgive because we are prideful, emotional beings. When someone apologizes to you, do you sometimes say, "Don't worry about it," yet fume the rest of the day?

If so, you're not alone. But if the person who wronged you already apologized, why do you continue to grouse? Maybe it's because you haven't actually forgiven anyone.

It could be you sensed the apology wasn't heartfelt. But forgiveness is only partially about the person who misbehaved. It's primarily about you.

And you can't force anyone to make you feel better. Attempting to do so only leads to resentment.

And left unchecked, resentment festers; it pervades all aspects of your life; it harms your health and all of your relationships. It can turn you into a veritable Scrooge.

Rather than internally rehashing a transgression and dwelling on someone who has wounded you, try analyzing your reaction to what occurred. Perhaps there's a reason why it affected you so deeply.

Ask yourself the following:

Reflect upon your answers and remember that taking offense is a choice. So is forgiveness.

How do you let go?

Forgiveness isn't just saying the right words. True forgiveness requires a change of perspective, a release of negative feelings. Occasionally, a situation requires a rebuke. But you can set someone straight from a place of kinship and kindness.

But how do you make forgiveness real? Next time you are in a situation that calls for a change of heart, try one or more of the following to set your compassionate side free.

Whatever method you use, if you make an honest effort to forgive, your inner peace will return. You'll have time to reflect contentedly on positive aspects of your life, have healthier relationships and enjoy that iced tea by the pool.

Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.

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North American Bancard | USAePay | Impact Paysystems | Electronic Merchant Systems | Board Studios