The Green Sheet Online Edition
March 9, 2026 • 26:03:01
Help organizations improve payments, CX across channels
8x8 Inc. expanded the global availability of 8x8 Secure Pay, a unified payments solution designed to help organizations streamline collections, reduce manual workloads and improve the customer payment experience across digital channels.
Part of the 8x8 Platform for CX, Secure Pay integrates with 8x8 Proactive Outreach and 8x8 Intelligent Customer Assistant to enable automated reminders, conversational AI interactions and secure one-click payment options. The solution allows customers to resolve questions and complete transactions quickly while reducing the need for agent-driven collection workflows.
Secure Pay supports outreach via SMS, email, chatbot and interactive voice response (IVR), allowing organizations to connect with customers through their preferred channels. Customers can complete payments using secure payment links, digital wallets, card payments or IVR-based payment flows without requiring live agent involvement at every step. When escalation is necessary, interactions can transition seamlessly to an agent with full context preserved.
The automation engine behind 8x8 Proactive Outreach sends secure payment reminders across multiple channels, enabling faster transaction completion and reducing the operational burden on contact center teams. By automating repetitive collection tasks, organizations can reallocate staff to more complex or high-value interactions.
Security features include PCI DSS–compliant processes that remove sensitive payment data from agent handling. According to the company, the platform is designed to protect payment and personally identifiable information while accelerating revenue recovery.
"Organizations shouldn't have to choose between efficiency and customer experience," said Hunter Middleton, chief product officer at 8x8 Inc. "By combining proactive outreach, conversational AI and secure, automated payments, businesses can reduce agent workload, speed up collections and make payment interactions easier for customers."
Now available worldwide, 8x8 Secure Pay supports industries including retail, utilities, transportation, manufacturing and financial services. The company said organizations adopting the solution may benefit from lower operational costs, faster deployment through packaged workflows, improved payment completion rates and enterprise-grade security.
8x8 Secure Pay is available through the 8x8 Platform for CX. For more information, please visit www.8x8.com/products/contact-center/secure-payments. 
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